Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,483 reviews
Prescription LifelineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe everyone deserves access to their prescription medication. At Prescription Lifeline, we help you get the medication you need.We do this through Patient Advocacy, helping regular folks apply for Patient Assistance and finding low cost pharmacies. In 15 years we've helped 100,000 members save $500,000,000 in medication costs.
Prescription Lifeline (prescriptionlifeline.org) has 3,483 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
3,483 approved reviews, newest moderated first
Worked with Nick (Clarence) Nichols over the past week and he was extremely professional, yet compassionate, and truly wanted to help us. He is a great asset to your company and although we didn’t qualify for a discounted prescription, he was exceptional in how he worked with us. Thank you!
By Renee Miller C.
Once you get your medicine being sent to you it is wonderful. BUT in my case it took almost three monthes to get the pharmaceutical company, Dr office and Prescription Lifeline to get things worked out. I am so appreciative for their assistance program.
By Debie S.
No one has been rude to me, but this is the worst company I have ever dealt with. You pay a monthly fee for nothing. All I got were excuses why they couldn't do this or that, and forget phone appointments they never call. I am so enraged over this. The manager I spoke with said they would cancel my membership and send a e-mail to confirm this, haven't got anything as of yet. I'm not a happy camper!!!! LZ
By Linda Fitch Z.
Prescription Lifeline has truly been a lifesaver financially. They have greatly reduced the cost two of my very costly medicines. In particular, I have been in touch with representative, Layla Lopez, who tirelessly and effectively, advocated on my behalf with my physician's office who weren't being compliant. I highly recommend Prescription Lifeline to anyone needing financial assistance with their meds. They are A-1!
By Kartha S.
This is upsetting. Everyone who uses sites like this are desperate. Their insurance is charging too much or they don’t have insurance at all and are begging for help. Well this was one of the worst experiences of my life trying to get help from people who say their main priority is their costumer. I understand people make mistakes but when you make a mistake when someone is waiting on you, for medicine they need to take every day, you would think they would do what ever they can to make it right. Instead they beat around the bush tell you they are sorry there’s nothing they can do you’ll have to wait a little longer, and what ever else they can say and hope you don’t insist on a different solution. You see, there is always something they can do that they should do. I had to cancel my memebership before receiving my first prescription because I felt like I was just another piece of paper work. Never mind their supervisors. This is very unfortunate but I refuse to be treated like they are my only option.
By Elyse P.
We just received a letter that Prescription Lifeline has decided that without warning they intent to increase our monthly "MEMBERSHIP FEE" from $35.00 to $74.00 ! We dd not agree to let them increase their "membership" and will stop payments from our credit card. As I understand it; their only function is to collect your data and submit it to the pharmaceutical house and they pay nothing as the manufacturer provides the medication FREE ! That these pharmaceutical companies let these middle men , who do nothing beyond the initial application, get rich on seniors is disgusting !
By George B.
My experience with Prescription Lifeline was EXTREMELY pleasant !!! I was lucky enough to have a girl named KALA answer when I called for help when I could not afford one of my very much needed prescriptions. Kala went above and beyond to help me find a way I could afford my prescription. Kala is MOST DEFINITELY a HUGE asset to the company.. .now don't get me wrong, EVERYONE I spoke to was very pleasant but I mostly dealt with Kala, who actually kept researching other avenues for me even after we hung up and would actually call me back to inform me of her progress. She understood my situation, which was complicated, and spoke clearly in terms I could understand and never got frustrated with all of my questions. I HIGHLY recommend Prescription Lifeline to EVERYONE in need of help obtaining affordable prescriptions....PRESCRIPTION LIFELINE IS ABSOLUTELY AWESOME !!!! I even called back to their customer service line after dealing with Kala and signing up to get my Rx, to ask one last quick question and even the girl in that department (Jennifer, I think) was very patient and informative. I just can't praise the employees, and Prescription Lifeline and especially Kala enough. If she needed assistance she did not hesitate to approach her boss, Jessie Callender, who again was extremely fast to help me. With or without insurance or Medicare call this company if you need help with your prescription affordability.. everyone there is EXTREMELY helpful, pleasant, knowledgeable, speak clearly in English and go out if their way to help you. I do not work for this company or even personally know anyone that works there, I am just an EXTREMELY satisfied, happy and relieved customer 😊👍❤️ Linda Harlow #1934966
By Linda
Response from Prescription Lifeline· Feb 27, 2018
Thank you Linda. Making sure our members understand their situation and best options is one of our main goals. Clarity is really important to make great decisions and avoid costly mistakes.
This year my husband's company switched insurance companies. Which meant last years's $45 co-pay went out the door,and in came a a huge medication deductible as well as a huge medical deductible. I was so excited when i found prescription lifeline! when the told me how much it was going to be, oh my it was still going to be expensive, but manageable! But, i'm a bit OCD about researching companies that want me to give them an a regular access to my checking account! i learned the hard way that just because you cancel something, doesn't mean that it was cancelled. And boy am i ever glad i did! i asked the representative, Rustie Liles if they were registered with the BBB and she stammered, and said,well i don't know." RED flag number one. so she quickly redirected me to the company's review page. RED flag number 2! reviews are hand picked for this page ( i'm sure this one will quickly be taken down.i have copied and posted on the BBB) so they are all good. but like i said i'm OCD. i checked the BBB. they get a D grade. that's almost failing! they have cases pending against them. All for the same thing. Failing to send out the medications that were already paid for and failing to refund money for medications never received, and failure to cancel memberships, and not refunding that money. I know times are desperate people, but please don't waste your hard earned money or money you don't have on a scam. there are other places to go to just keep looking. keep the faith !
By Mary L T.
