I had a great experience and my…
I had a great experience and my roommates were able to put the sound together with no problem. We absolutely love it.
By Kim
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Premium Saunas, we believe your home should feel like a retreat. That is why we offer a carefully selected range of traditional, infrared, indoor, and outdoor saunas, all crafted with quality you can count on. Each sauna includes a full manufacturer’s warranty, and with our price match promise, you are guaranteed the best value online. From start to finish, our team is here to make the process smooth so you can enjoy the comfort, health benefits, and relaxation of your own private spa at home.
Premium Saunas (premiumsaunas.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
175 approved reviews, newest moderated first
I had a great experience and my roommates were able to put the sound together with no problem. We absolutely love it.
By Kim
The best customer service I have experienced. Extremely knowledgeable, and answer all my questions. Extremely responsive and I highly recommend ordering from them.
By Andrew G.
Juan was an excellent help, and went above and beyond to do the best he could to help me. Much appreciated
By Jeff C.
Great experience from start to finish!
By Jena
Great product but a little lacking with local support to deliver, install, and assembly the unit. Its much more challenging than represented on the website.
By Doug R.
The assembly was rewarding, everything fit and no missing pieces. I would recommend a better Manuel book or a YouTube connection link on the book.
By Vladimir B.
The unit came so well packaged. It was beautiful and easy to assemble. I love my sauna. It heats up quickly. I have thoroughly enjoyed it!!
By Jodi B.
Started with the customer services during the shopping portion. Instant answers to questions from someone who knows the product.
By Michael D.