Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pure Saunas
Transforming Spaces, Enhancing Lives. At Pure Saunas, we believe in blending luxury with wellness to offer high-end products that transform your home into a serene retreat. Our mission is to help you escape the hustle and bustle of daily life and reconnect with your inner peace. Pure Saunas was born from a desire to create a sanctuary for relaxation and rejuvenation. We believe that everyone deserves a space where they can unwind and restore their well-being. Today, we are proud to provide a wide range of premium saunas and wellness products designed to enhance your lifestyle. We are more than just a retailer – we are a community of wellness enthusiasts. We invite you to join us on this journey towards a healthier, happier life. Discover the transformative power of our products and let us help you create a sanctuary of well-being in your own home.
Pure Saunas (puresaunastore.com) has 12 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
You guys are fabulous! From my first inquiry to my last install question, EVERYONE I have dealt with on your team has taken great care of me. Thank you!
LOVE my new sauna.
By Martha O.
Response from Pure Saunas· Oct 20, 2026
Thank you so much for your kind words, Martha! We're thrilled to hear that you love your new sauna and that our team was able to make your experience a great one from start to finish. It truly means a lot to us. We hope you enjoy your sauna for many years to come, and we're always here if you need anything!
costumer service
costumer service
By Paul
Best experience
bought a Hooga face mask less than a year ago, unfortunately the joint where the wire and mask met started to have some failing. I reached out to @pureSaunas and they were prompt and willing to send me a replacement. Very ready to work with! Thank you!!!!
By Alayna
Response from Pure Saunas· Jul 15, 2026
We're glad our team could quickly send you a replacement! We truly appreciate your patience and are always here to help if you ever need anything. We appreciate your support!
Very Good
Excellent communication, fast shipping. Very happy with our purchase.
By Bob B.
Response from Pure Saunas· Jul 8, 2026
Thank you so much! We're so glad you're happy with your purchase. We really appreciate your support!
Delivery issues
While the service representatives are nice, the date they say on their site that they will deliver is wrong. Next, when they provide you with a tracker and a day and a time for delivery, it is also wrong. when they finally call you and tell you all of that is BS, and you can only find out about delivery when the delivery company calls, your project ends up at their mercy. if you are looking to coordinate a project, do not rely on anything printed in terms of timelines. O, they also don't drive on driveways so if your home is 500ft down a long driveway...too bad. If its a one lane road, go meet them at a local public place, load it into your own vehicle and drive it home yourself. They advertised this as white glove =)
By FN
Response from Pure Saunas· Apr 3, 2026
Thank you for your feedback—we appreciate you taking the time to share your experience.
We’d like to clarify a few important details for accuracy and transparency:
• Delivery timing & tracking:
The delivery dates and tracking information provided are estimates, as outlined in the delivery instructions shared prior to shipment. Freight timelines depend on carrier scheduling, transit conditions, and terminal processing. While tracking may show that a shipment has reached a local terminal, this does not mean it is ready for delivery. Final delivery appointments are scheduled only once the carrier confirms the shipment is ready.
• Driver contact & scheduling:
As stated in our delivery instructions, the carrier contacts customers 24–48 hours prior to delivery once the shipment is ready at the terminal. When you reached out regarding the timing, we confirmed that if you had not yet been contacted, the shipment was not ready for delivery. We also proactively contacted the carrier on your behalf, after which they reached out directly to provide an update and schedule your delivery.
• Property access & delivery scope:
Our delivery instructions provided prior to shipping clearly state that saunas are delivered via a 53-foot semi-truck with a single driver and unloaded curbside or driveway only, depending on safe access. The same instructions also note that any delivery concerns—such as long driveways, restricted roads, or property limitations—should be addressed before shipment. Access beyond standard conditions is not guaranteed and is ultimately determined by the driver based on safety and equipment limitations. While we relayed your delivery notes to the carrier, accommodation of such requests is not part of the standard service and cannot be ensured.
• White glove service:
We do offer white glove installation as an optional upgrade, which is noted on applicable product pages. This service is not included by default and must be requested and arranged prior to shipment. Your order was placed with standard curbside delivery, which does not include placement, setup, or extended access into private property.
We understand that coordinating freight deliveries can be challenging, particularly for properties with unique access requirements. That’s why we provide detailed delivery guidelines in advance and encourage customers to review them or reach out prior to shipping so we can explore available options where possible.
We appreciate your feedback and will continue improving how we communicate these details for future customers.
Good service. Fast shipping.
Good service. Fast shipping.
By Serhei M.
Response from Pure Saunas· Feb 5, 2026
Thank you for the kind words, Serhei! Enjoy the heat, and we’d love to have you shop with us again anytime.
Well
Well, so far it's been a very good experience. We will be picking it up tomorrow and very excited to get it up and going. The ordering was easy and the delivery was timely which we appreciate.
By Scott B.
Response from Pure Saunas· Jul 19, 2025
Thank you so much for your kind words, Scott! We're glad to hear that the ordering and delivery process went smoothly for you. Hope you enjoy your new sauna!
Great experience with Pure Saunas
I had a really good experience with Pure Saunas - the entire process was swift and easy. The customer service was great, keeping me fully updated from purchase to delivery. Can highly recommend!!
By Don
Response from Pure Saunas· Jun 19, 2025
Sounds like everything went super smoothly from start to finish. Appreciate the recommendation!
