First Sauna
I am enjoying the new sauna and have no complaints. Since this is the first one, a review at a later date.
By Dave
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Premium Saunas, we believe your home should feel like a retreat. That is why we offer a carefully selected range of traditional, infrared, indoor, and outdoor saunas, all crafted with quality you can count on. Each sauna includes a full manufacturer’s warranty, and with our price match promise, you are guaranteed the best value online. From start to finish, our team is here to make the process smooth so you can enjoy the comfort, health benefits, and relaxation of your own private spa at home.
Premium Saunas (premiumsaunas.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
175 approved reviews, newest moderated first
I am enjoying the new sauna and have no complaints. Since this is the first one, a review at a later date.
By Dave
Premium had the most competitive price for Finnmark infrared sauna that I purchased from them. Their sales representative effectively guided me through the units features and options. He also contacted their distributor to ensure that I would receive my unit in the next shipping window. Delightfully, the unit came in earlier then expected. Their shipper communicated very well with me and the delivery driver did a great job of getting the unit into my garage. Thank you for the excellent customer experience!
By Bill T.
From the day I put in the order until the sauna was up an running I had a wonderful experience. We had a few small questions and an little issue with power that got figured out as their team was very responsive and helped us get through the install and issues. In the end I could not have asked for better customer service.
By Pablito
Excellent customer service with prompt updates on shipping and delivery status. Sauna arrived in excellent condition and was easy to assemble. Extremely high quality sauna.
By Ryan S.
Excellent communication!
By BF
Great all-around experience. Not only did Premium Sauna get me the best price, but they were also very forthcoming in the communication and made any issues that I had with my delivery right. Would definitely do business with them again!
By TjS
Very good customer service and the do what they say
By john B.
Great except for extended delivery time
By Rodney M.