Praesidus WatchesReviews of praesidus.com

Response from Praesidus Watches· Oct 21, 2026

Thank you for your trust in Praesidus and for your continued support over the years. We're glad to hear you love our watches and truly appreciate your loyalty to the brand. We have sent replacement watches for your orders and take your feedback regarding timekeeping seriously. Thank you for giving us the opportunity to assist you, and for being a valued part of the Praesidus community. Praesidus Watches.

Response from Praesidus Watches· Apr 14, 2025

Hi David, Thank you for your feedback, and we’re genuinely sorry to hear that the watch wasn’t properly described. We always strive to provide clear, accurate product information, and it's important to us that our customers know exactly what to expect when placing an order. We’d really appreciate it if you could reach out to us at [email protected] with the specific watch model you're referring to, along with any details about what you feel was missing or unclear in the description. Your insights will help us improve not only this product’s page but all future listings to ensure better transparency and a smoother experience for everyone. Looking forward to hearing from you and making things right. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus Watches· Feb 7, 2024

Hey there, I'm sorry to hear about the lack of reply on behalf of the Customer Service Team. Unfortunately Trust Pilot sends automated review emails regardless of if we have shipped the watch out or no. They have a fixed sending time (so for instance, 3 weeks after purchase) and won't take into account if you've received the watch or not. Hope that explains it, Oscar Chabrat Brand Director

Response from Praesidus Watches· Apr 14, 2025

Hi Udit, Thank you for your honest feedback—we're sorry to hear that your experience didn’t meet expectations. We understand how frustrating it can be to encounter unexpected charges, and we apologize for the lack of clarity around our shipping policy. We will try to make the shipping costs more visible to avoid any other customer going through the same experience. As for the strap quality, that’s certainly not the impression we want to leave. We’d love the chance to make it right—whether that means sending you a replacement strap or exploring another solution that better fits your expectations. Please feel free to reach out to us at [email protected] so we can take care of this personally. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus Watches· Apr 14, 2025

Hello Richard, Thank you for sharing your feedback, and I’m sorry to hear that the watch didn’t meet your expectations. We always aim to provide the best quality and a pleasant experience for our customers, and it’s unfortunate that there were a few areas that fell short in your case. Regarding the lume, we understand how important legibility is, especially transitioning from light to dark, and we'll certainly take this into account as we continue to evaluate our products. As for the movement, I appreciate you bringing up the difference between the Ronda 763E and the 763 with the 5 jewels and the end-of-life indicator. We do strive for transparency with our specifications, and I regret the discrepancy in the information you received before your purchase. I’m glad to hear the case finish, strap, and packaging were to your liking, but I’m truly sorry about the case back not being tightened properly upon arrival. That’s definitely not the standard we aim for, and we’ll address that to avoid it happening again. If you’d like to discuss a resolution or exchange, please don’t hesitate to reach out at [email protected]. We value your input and want to ensure we can assist you in any way possible. Best regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches