Buggy, slow product and poor customer service
I've used Post Planner since 2018. The main attraction was that it helped me to find relative content. It never worked 100% for my sector and repeatedly suggested identical posts, but overall was still helpful, so I kept up the subscription. As my team's grown and Post Planner's interface has changed, it's got more buggy and is very slow to use. Many posts failed, and the same suggestions for posts cropped up. It has also got a lot more expensive at $39 per month (billed annually), and I had planned to cancel my subscription to try another provider. Unfortunately, I did not get an email notifying me that my subscription would renew. Two weeks later, I realised and emailed them to request a cancellation and a refund for the remaining term. I was very fair and said I'd pay for the month we were using and that I'd still be open to coming back to Post Planner in the future. In response, I got a barrage of template emails explaining how to fix all the issues and even upsell me on a more expensive plan. Still, I replied respectfully, requesting they process my cancellation and issue a refund, to which I got no reply. So now it looks like we'll be paying for a full year subscription for something we don't intend to use. Whatsmore I will never again use Post Planner and recommend other customers, avoid it. Their customer service is not good, and their product, despite some good features, is still buggy and slow compared with the competition.
By Al B.
Response from Post Planner· May 10, 2022
Hey Al, this sounds like a bad experience. My apologies. Please send me an email at [email protected] and remind me of your account email. I'll make sure things are set right and we get you fixed up. Thanks! ~Josh