Post PlannerReviews of postplanner.com

My review was too harsh so I've edited. Postplanner works and they care. You have to update it sometimes but that's understandable.

Long-term customer - stopped using the app due to lack of meta functionality. The app doesn't have much functionality to help with Meta, which is all we use for socials, but we kept using it for scheduling as we had a big queue of events and it was a hassle to change. Eventually cancelled, had a bit of a process to get it refunded but all sorted now and the developer did respond to help out. Their focus is now on AI and other social platforms, but I can't speak to those features as I didn't use them.

I've used Post Planner since 2018. The main attraction was that it helped me to find relative content. It never worked 100% for my sector and repeatedly suggested identical posts, but overall was still helpful, so I kept up the subscription. As my team's grown and Post Planner's interface has changed, it's got more buggy and is very slow to use. Many posts failed, and the same suggestions for posts cropped up. It has also got a lot more expensive at $39 per month (billed annually), and I had planned to cancel my subscription to try another provider. Unfortunately, I did not get an email notifying me that my subscription would renew. Two weeks later, I realised and emailed them to request a cancellation and a refund for the remaining term. I was very fair and said I'd pay for the month we were using and that I'd still be open to coming back to Post Planner in the future. In response, I got a barrage of template emails explaining how to fix all the issues and even upsell me on a more expensive plan. Still, I replied respectfully, requesting they process my cancellation and issue a refund, to which I got no reply. So now it looks like we'll be paying for a full year subscription for something we don't intend to use. Whatsmore I will never again use Post Planner and recommend other customers, avoid it. Their customer service is not good, and their product, despite some good features, is still buggy and slow compared with the competition.

I have been using Post Planner for a few years. As far as pre-planning posts, this platform is all I know, so its difficult to compare. I wish when I plan a post, I can "tag" someone within the post itself. I don't believe this can be done. And again, not sure if any platforms like these have those capabilities. Customer support is good. Overall, I really enjoy the platform. It is easy and it is functional.

I don't like that I can't upload videos, nor more than one picture per post. The rest is fine, I like that I can schedule many posts ahead and they may repeat.