PortoroReviews of portoro.com

This was my review fyi: Our family reunion at a Portoro Homes–managed property turned into a serious health and safety ordeal. On the first morning, a major plumbing failure caused multiple bathrooms to back up and flood an entire level with foul-smelling wastewater, making the home uninhabitable. We later learned this was a known issue and that the property should never have been rented. We lost nearly a full day dealing with the crisis and relocating our group. The replacement home was a clear downgrade, with fewer bedrooms, a much smaller outdoor space, and its own sewage odors and drainage problems. Portoro did refund the difference in value between the two homes, however this did not begin to address the unsafe conditions, major disruption, or loss of the experience we had specifically booked. After more than two weeks of communication, their additional compensation totaled only $1,600 on a stay that cost over $6,400, a response that felt dismissive of the severity of the situation. They were even unable to process the full amount correctly, resulting in a separate mailed check for the final $22.44. The handling of this situation demonstrated a lack of urgency, accountability, and care. We cannot recommend booking with Portoro Homes and caution guests that serious maintenance issues may be met with slow and inadequate resolution.

Filthy accomodations. Food from previous guests on the floor, caked dust on bathroom fixtures, showerhead full of calcification, view was a junkyard, not close to what was portrayed on the photos. Worse, management has refused to respond to issues brought to their attention for nearly 2 weeks. So bad we checked out after one night and didn't even sleep in the beds!

Our home was managed by 850 Vacations for several years, and we had a very positive experience with them. When they sold to Portoro, everything went downhill immediately. Bookings dropped off, communication became almost nonexistent, and phone calls and emails were rarely returned. On top of that, several bookings were cancelled without explanation. It’s clear that Portoro has little to no experience managing homes in a beach community. The level of professionalism, attention to detail, and care for homeowners that we had with 850 Vacations disappeared overnight. Instead, we were left with frustration, lost income, and a management company that simply doesn’t seem to know what it’s doing. If you value your rental property and your peace of mind, AVOID Portoro at all costs!!

Portoro purchased our previous property management company and so far the 1st year our bookings have decreased by 50%. We're trying to leave but the COO Kenny is making it difficult.

Unsafe, Dirty, and Deceptive — Stay Away This was by far the worst Airbnb experience we’ve ever had, and I strongly advise others to stay away from this property. First and foremost, the house was unsafe. A large wooden panel broke off the kitchen island and injured one of our guests. One of the bedroom doors that led outside didn’t lock, which meant our toddler could wander out—or someone could break in. There was also zero functional lighting in multiple rooms, making them completely unusable after dark. Cleanliness was also unacceptable. We found numerous millipedes behind one bed, hair on the bedding, and filthy floors throughout. The freezer was leaking fluid all over the kitchen floor, creating yet another slipping hazard. We specifically rented this home for the advertised tennis court, but that turned out to be a complete bait-and-switch. A large shade structure had been built into the court, taking up a huge portion of it—and this was clearly hidden in the listing photos. The net was broken and lying on the ground when we arrived. The court was completely unusable. There were also not enough towels provided for the number of registered guests—no separate pool towels either. We had to share towels, which is unacceptable for a property at this price point. To make matters worse, we contacted the host repeatedly—three times the night we checked in and three more times the following morning—and received no response until lunchtime the next day. Airbnb agreed the condition of the home was unacceptable and helped us transfer to another property after just one night. This house was unsafe, dirty, misleadingly advertised, and extremely poorly managed. I would never stay here again and do not recommend it to anyone.

Absolutely deplorable behavior from this company. Booked a place online then, within an hour, they canceled the reservation saying it wasn't enough money. Reminder: this was their pricing, I didn't make it up. They tried to extort another 70% out of me in addition to the original price! Do yourself a favor and stay away

Tried to book a vacation rental in FL through 850 Vacation Rentals for our family trip. The price on their website was ~$7,400 total. I began the reservation and was prompted to call them due to an error. When I did, they suddenly told me the actual price was over $12,000. That's a $5,000+ jump. I shared this screenshot from their own checkout page and asked them to honor the listed price. Here's what they said in texts: "We are terribly sorry for the error and appreciate you bringing this to our attention... Our team is working to have the information taken down." And: "This site is no longer being managed... the rates reflecting are not in sync with the rates we have." Yet their phone number was still listed for booking, and they continued communicating as if it was their listing. I asked if they’d honor the rate they posted, and they refused. Their fallback? A disclaimer buried in their terms that basically says: “We’re not responsible for anything shown here.” It’s frustrating to see a company acknowledge their error and still not make it right.

Cancelled my reservation on me 2 days in advance