Heidi is awesome and so helpful
Heidi is awesome and so helpful! Kind quick responses!
By Hannah D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
357 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience.Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside.We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback.Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping.Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Porch Pirates Mystery Boxes (porchpirates.us) has 357 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
357 approved reviews, newest moderated first
Heidi is awesome and so helpful! Kind quick responses!
By Hannah D.
Absolutely awesome people!Thank you Heidi
By Kris M.
Great customer service provided by Heidi!! I am super excited to receiving my packages.
By Lori S.
Heidi reached out to me in regards to my order that I had placed. She is extremely helpful and was able to help me. Great small business communication. Thanks Heidi!!
By Melissa T.
Heidi took care of me very quickly and politely. Very good customer service skills.
By jennifer D.
Still waiting on my order. However! I asked for an update with customer support (wasn’t sure if there was a computer error or delays with the storms). I got a quick reply from Heidi who was very kind and helpful. Looking forward to package tracking soon and then a nice surprise at my door!
By Mary
Heidi went above and beyond on a weekend to assure me my order would be high priority and shipped out to me as soon as possible. Great people will be ordering again.
By Shannon R.
Heidi was very helpful with getting my questions answered and responded really quick and made sure it was done thank you so much
By Angela R.