Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
357 reviews
Porch Pirates Mystery BoxesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience.Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside.We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback.Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping.Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Porch Pirates Mystery Boxes (porchpirates.us) has 357 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 169 reviews with 1 star · Clear filters
I purchased a box that $79 box in August I finally after five different phone calls and complaining got a box in the mail which was open and I have the contents were missing. I’m not sure how much was in there, but it was definitely open and it was a bunch of junk nothing but a bunch of junk and I have pictures. I would not recommend buying from them ever again.
By Vickie O.
Would absolutely advise. Do not order from this company it took me 2 1/2 months to get a box that I ordered because they forgot and they send me the remnants of bullshit in the process once I finally do get the box after trying to get in contact with them for 2 1/2 freaking months. Footnote I ordered this box July 31. It is October 23.
By Katherine A.
What is going on with you no communication no mystery box been waiting two months. I haven't heard anything good about this site and a lot of people are complaining. When do you think I'll get a delivery?
By Karen Supple S.
I was supposed to receive my order weeks ago. Order never shows. I have reached out multiple times and have been ignored. They were quick to take my $90, but then never shipped my order and rudely ignored every attempt to contact them.
By Eileen C.
I purchased a mystery box from this company. Within a couple minutes, they took the money out of my account, but never have sent me a tracking number. I have emailed twice and sent two Facebook messages with no response. I have now took my claim to better business bureau, and after that, my next move will be Kentucky attorney general
By Traci F.
I placed an order on August 19th, 2026. I was told I would have my boxes around September 2nd or 3rd, called customer service on9/23/26,still no boxes or tracking number, was told my boxes was going out October 2nd, called again on October 9th, was told my boxes were scheduled to go out October 15th, and a week later still no boxes, still no tracking number. Its been 2 months ,and still nothing. I've emailed them several times and no response. I will be making a complaint with the BBB,Kentucky AGs office and making a report with Lexington police department for theft by deception. I paid $140 for 2 chance at everything box,and I can not get a straight answer from the one guy that always answers the customer service line.
By Jennifer T.
Save your money and your time. You would better off going to rummage sale and spending your money. The customer service was lacking, condition of shipment was horrible, no accountability and just a huge disappointment. About 3 months to fulfill order, broken promises and not worth the time or expense.
By David D.
‼️DO NOT WASTE YOUR TIME OR MONEY‼️ You’ll be lucky if you ever get your order. If you try to contact them, they’ll ignore you and then block you on social media platforms. Request a refund? GOOD LUCK WITH THAT! They have no problem taking your money, then treating you like garbage and refusing to send your boxes OR money back.
By Tiny T.
