PooLinReviews of poolinstore.com

Wow! This company's support is amazing! I had just purchased my machine and kept getting an error message before I could even start embroidering. I put a message on the Facebook user group, and was immediately put in contact with an outstanding member of the company (Kai) who was able to work with me over the course of a couple days to troubleshoot the problem. He was able to send me videos for next steps, look at photos I took and give me feedback for how to continue addressing the problem, etc. I was blown away! I specifically picked this machine because I heard it had good customer support and I figured that would probably be what I needed. WOW-- the reviews are right! Poolin's customer support network is responsive, knowledgeable and friendly. A couple weeks after the issue was resolved, Kai reached out to me again to check that everything was still working and see if I needed any additional help. I cannot recommend Poolin (and Kai's support) enough!!!

Kai was wonderful. Very patient! The language barrier is a little difficult and it’s a slow process but the engineer’s really care and want you to have great service. Highly recommend!

⭐⭐⭐⭐⭐ I absolutely love my Poolin embroidery machine! My shopping experience with Poolin.store was smooth from start to finish, and the customer service has been exceptional. Kevin Xu has been amazing throughout the entire process. Whenever I had questions or needed help, he responded quickly, was patient, and made sure my issues were resolved. Knowing that Poolin provides free technical support has given me confidence as I continue learning embroidery. As someone who is growing my embroidery business, having a company that truly stands behind its products means everything. The machine has been a great investment, and the support team has made the learning process much easier. I highly recommend Poolin to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu, and the entire Poolin team, for your dedication and support. You have earned my five-star rating!

I have had nothing but great customer service and assistance from Kevin. I purchased my machine in April 2025 and have used it for hobby. I have really only had 1 issue and Kevin helped me pretty quick. It is definitely a learning curve.

We couldn’t be happier with the machine, or the customer service. We had an issue when the machine was first delivered and our customer service support representative immediately addressed it and resolved the problem. The machine has been everything we expected and more. Easy to use. Excellent quality stitching. We highly recommend it to anyone, even the most novice user like we are.

EOX is a fantastic 15 needle embroidery machine. This is my 3rd multi-needle embroidery machine (1st poolin) and I've loved everything about it so far. The pricepoint is affordable, the customer service is convenient via whatsapp & facebook, and the stitch-quality is beautiful! Excited to take on more projects and grow my business using this eox!

They are always available to answer your questions and help you, the customer service is very good

I can't say enough great things about Kai Tang! Kai went above and beyond to make sure I understood how to use my poolin machine. Kai were patient, knowledgeable, and took the time to answer every question I had. Even after our session, kai continued to help whenever I needed assistance. Kai dedication, professionalism, and genuine willingness to help made the entire experience amazing. I highly recommend him to anyone looking for someone who truly cares about their customers and wants to see them succeed. Thank you so much for all of your support!