Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
PooLinSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
Kai Tang is an excellent technical support specialist! He helped me through maintenance when my machine had problems after shipment. It saved me a lot of hassle instead of having to send it back for a replacement.
By Allison J.
I bought poolin Eoc07 very nice machine i worked with it and it is easy to use
By Hassan A.
I was very upset that every stitch-out was awful, no matter how many tension adjustments. I reached out on the Poolin Support Group on Facebook to see what the factory tension was. Kai Tang asked me to message him, and I did. He took me step by step to adjust the tension. Needless to say, the tension was not the issue, but the timing. He was very patient with me, and I felt comfortable with his suggestions. He sent me a short video on how to adjust the timing, and it was successful. I received my Poolin EOC06 in December 2025. After adjusting the timing, it was the best stitch-out I ever had. I am very pleased with the customer service, help, and guidance I received. Give Kai Tang a raise. 🥰
By Karen H.
I’ve used embroidery machines for over twenty years. I was extremely excited about Poolin’s price point for large area machines. I bought the EOCO7. I am very happy with it. It functions beautifully. Support is always ready to help.
By Magi S.
Kevin helped me resolve my issue over the course of several days and provided clarification on other machine related questions. Great experience!
By Hicks S.
Being a completely new to embroidery, I have thoroughly enjoyed any interactions, support and guidance from Poolin's sales and tech support team. That support did not end, as with many companies, with the purchase of single needle Poolin EOC06, but it has been going on since Nov 2025. Excellent machine,fair price, above excellent sales and technical support, very responsive, knowledgable, patient and aiming to resolve any potential issues. Very impressed. I wish I could upgrade to the flagship EOX machine in their line up :)
By Tom M - C.
Kevin has been an outstanding representative for Poolin. From day one, he’s been incredibly helpful with every question and challenge I’ve had. What impressed me the most was his response time—he always replied quickly and never left me waiting. As someone who had never embroidered anything before, I had a lot to learn. Kevin was patient, knowledgeable, and took the time to guide me through the process without ever making me feel overwhelmed. Thanks to his support, I’ve gone from being a complete beginner to embroidering with confidence and excitement. Thank you, Kevin, for your exceptional customer service, patience, and dedication. Poolin is lucky to have you on their team, and I truly appreciate everything you’ve done to help me succeed! ⭐⭐⭐⭐⭐
By Marie H.
The service. I had so many questions and there was always someone available to help, and the videos are wonderful, easily accessible. Its made the whole experience ecxellent. The machine itself is grand. A bit of a learning curve, but that was expected as I had not used a commercial grade machine before. (Poolin EOX) The included supplies are of fine quality as well. Thankyou.
By donna S.
