Podium is a disaster of a company
Podium is a disaster of a company. We've been using Podium for the last two years and finally have switched to a new provider. While the software is fine (albeit a little glitchy) the customer service is non-existent. The onboarding and set up two years ago was so bad that we couldn't text long time customers for three days. People were calling thinking we had gone out of business. It was very embarrassing. I stayed with them for this long because I so badly didn't want to go through that process again. But, here we are switching and they are screwing us again getting our phone number ported out of Podium. I asked them to wait until a Friday afternoon and they did it middle of the week without telling me. We're going to lose texting capability for an indefinite period, again. It's hard to imagine a company caring less about its customers. There are cheaper and better options out there. We've made the switch to Sales Captain and our dedicated rep is always available and doing a great job.
By Sam



