PodiumReviews of podium.com

They are super expensive for what you get. Almost any modification on your account, you have to schedule an appoinment with your manager. You have little control over what you can do by yourself. Also, they autonew and lock you in for a year at a time. You cannot modify your plan or your 12 month service agreement starts all over. We pay almost $600 a month for the same service other businesses charge a 10th of the price for. Very unhappy with my service. I feel like I'm stuck in it.

Our dealership group has worked with Podium for more than five years, and I have personally used the platform for about four years. During that time, we have worked with several excellent account managers and support team members. As a large dealership group, we need a platform that allows us to manage reviews and our online reputation across multiple locations while still being easy for our team members to use. Podium has continued to provide that for us, along with helpful integrations and support. There have been a few bumps along the way. Our biggest frustration was the frequent turnover of customer success managers. At one point, we had approximately four different managers within one year. One manager met with us only once before we were reassigned again less than a month later. Thankfully, that issue has since been resolved, and we have had a much more consistent experience with our current manager. Overall, our experience with Podium has been positive, and the platform continues to be a valuable tool for our team.

My agency, ON A DIME Marketing, has been utilizing Podium's services for a few years now and have been extremely pleased. We utilize their reputation management system for our clients and it allows for in depth reporting as well as unique responses to both positive and negative reviews. We've also utilized their campaigns to deploy texting campaigns and have seen amazing results. Would highly recommend them for your business and the support we've received is second to none, which is unfortunately not the norm with outside vendors. Thanks!

From the initial phone call to our continued partnership with Podium the level of dedication and customer service has been excellent. Concerns are quickly resolved and ideas are promptly expedited to the proper channels. Aida, our AI has preformed just as we envisioned despite what other vendors said couldn't be done. Hector Velasquez The Car Lot LLC

Great follow up from our AI agent " Bianca". She sets a bunch of appointments for us. Customer service questions/ concerns are assisted promptly.

RESPONSIVE AND GOOD LEARNING FROM THE AI, OCCASSIONAL PHONE/NETWORK SLOWNESS/OUTAGES WOULD BE THE ONLY DRAWBACK

Getting back to the customer in a quick timely manner, details of the vehicle mentioned, a easy to follow

I love that I can easily communicate with guests who prefer text as method of communication. I do wish sending mass texts was easier like it used to be, I used to just upload a list, choose my template and send. The extra steps and wait time to upload is inconvenient. - kim cox gulfport nissan