Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
It was fast, easy and quick. Got insurance while on break at work.
By Michael
Response from Plymouth Rock Assurance· Sep 2, 2026
Fast and easy is what we like to hear, and we’re glad you were able to get everything taken care of during your break. Thanks for choosing Plymouth Rock!
The agent was amazing from Start to finish listened to me understood and was beyond helpful and informative 10/10
By Briana C.
Response from Plymouth Rock Assurance· Sep 2, 2026
We’re so glad our team made the experience a positive one from beginning to end. Thanks for sharing!
One individual, in particular, made my transition back to Plymouth Rock possible and even comfortable. Valeria Bermudez, your customer sales/service representative was/is EXCEPTIONAL! Her patience, knowledge, and empathy are worthy of praise. I had a poor experience with my previous insurer (despite never filing a claim of any sort), which led me to shop around. Valeria rescued me from my cynicism. Her persistent effort to provide me with the most affordable insurance bundle is greatly appreciated by me. She spent two hours on the phone with me and made it a pleasant experience. I am a satisfied customer because Valeria is a rare individual who cares.
By William H.
Response from Plymouth Rock Assurance· Sep 2, 2026
We love hearing this! We’re so glad our team made your return to Plymouth Rock feel easy and comfortable. Thank you for choosing us again!
Great customer services and low prices
By Jose L.
Response from Plymouth Rock Assurance· Sep 1, 2026
Happy to hear that! Thanks for sharing.
Your customer service representative, Kevin, was very thorough patient and polite.
By Ms. H.
Response from Plymouth Rock Assurance· Sep 1, 2026
We are so happy to hear that our representative provided you with such a positive experience. Thank you for sharing this feedback!
Mathew was a GREAT help in assuring I would have all necessary information for my choice in insurance. He personally took time to assist me over the phone for nearly 2 hours to ensure all selections were correct. He was an amazing agent and displayed exceptional customer service and care to me. I will be recommending PR and Mathew’s services to anyone who asks about insurance!
By Tales Carneiro P.
Response from Plymouth Rock Assurance· Sep 1, 2026
We love hearing this! We’re so glad our team took the time to walk through everything with you and make sure you felt confident in your choices. Thank you for choosing Plymouth Rock and for recommending us!
ELIOT was very knowledgeable, pleasant . Really good at answering my questions. Recommended him to my son.
By Catherine I.
Response from Plymouth Rock Assurance· Sep 1, 2026
Thanks for sharing your experience! We’re happy to hear you felt well taken care of, and we really appreciate the recommendation.
Alex was so awesome 😎
By Kim M.
Response from Plymouth Rock Assurance· Sep 1, 2026
We're so glad to hear! Thank you for sharing.
