Larry the customer service agent
Larry, the customer service agent is very nice very professional understanding. Understood my situation and went above and beyond to resolve the issue.
By Tyler S.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
306 reviews
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Backbone makes your iPhone a serious gaming device. Next-level gaming has never been more magical and effortless. Play games like Call of Duty: Mobile, Minecraft, and Roblox on the go or stream games from your Xbox or Playstation.Free Shipping & Free Returns for US Purchases
Backbone Labs, Inc. (playbackbone.com) has 306 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
306 approved reviews, newest moderated first
Larry, the customer service agent is very nice very professional understanding. Understood my situation and went above and beyond to resolve the issue.
By Tyler S.
Fast and easy customer support. Just like the purchase process it was flawless.
By Shauna D.
Does not work on arena breakout and it said it did!!
By Joseph and Tawanda J.
They did a good job taking care of my business and I’m very happy for the fast response emails .
By Lawrence O.
Backbone's customer support team, especially Kurt, provided exceptional service when I contacted them about a gaming service issue. Kurt was knowledgeable, patient, and resolved the issue promptly. I'm impressed with Backbone's dedication to customer satisfaction and highly recommend their gaming services and support.
By Justin Villaverde R.
Delivery and customer service response were fast. Great company.
By Patty M.
They got back to me quickly and solved my issue with no trouble.
By lester M.
I received exceptional support and assistance from Backbone. The process was quick, easy, and efficient, and I am truly grateful for the help I received. I'm looking forward to receiving my Backbone One controller so that I can start gaming again. Thank you to the amazing team at Backbone. You guys are truly fantastic! Backbone is doing everything right!
By Moises M.