Plants4homeReviews of plants4home.com

I purchased three Calluna Vulgaris "Firefly" Heather a month ago. After three weeks, had not heard anything so I emailed (couldn't find a phone number) and asked the status. Only response was that a shipping label had been generated but no shipping information. I had done some background checking and it wasn't good so I demanded my money back. Still no response. Received three plants four days later without any communication. I planted the plants but as a backup, checked with the local Maryland State Extension Service to see if these plants were what I purchased. I was told they were Cryptomeria, Japanese Cedar. No communication, and wrong plants and one of the plants has died in the last four days. DO NOT BUY FROM THIS COMPANY!!

I ordered two Christmas Cactus and when they arrived they were frozen due to the extreme cold. The one hot pack wasn't enough to keep them from freezing. I emailed them 4 times, no response. I filed a dispute with PayPal and after they attempted to contact them and they did not respond I got my money back. I sent photos and documents of my attempts. I love PayPal because they protect the consumer. I can't recommend Plants4home to anyone.

I got some nice plants, and they included a discount coupon, so I ordered more. The discount wasn’t applied. I have no new plants, nor any shipping update-though my card was charged the day of the order. I hope I get my plants, but this is my final interaction. I’ll be going elsewhere.

I ordered a Dogwood in June. My credit card was charged but I never received the plant. There has been no response to my emails asking for a refund. I chose this one because I thought it was a family owned business. There are plenty of other online nurseries to shop from. Shop somewhere else.

I ordered 12 lavender plants on May 22, 2022. The information read that I would receive them in 2-3 weeks. I reached out by email but got no response. I sent a text to the number on the website which prompted an email saying the plants had shipped. The tracking number showed that, a week later, the shipper had still not received the plants - only labels had been created. I texted again, asking for a refund, and suddenly 8 plants showed up at my house. However, 3 months after I placed and paid for 12 plants, I'm still missing 4.

Ordered plants from Plants4Home June 8, 2022. With the expectation they would arrive in 2-3 weeks. After 5 weeks, I have no plants. I've reached out as directed by their web site to inquire about the status of the order several times and get no response. I can understand delays in product availability or in shipping but the complete lack of customer service is disappointing and unacceptable. Prior experiences with Plants4Home were very good but this experience will have looking elsewhere in the future.

I ordered several ferns 5 weeks ago. I did not expect them for a few weeks due to it being early spring. But I've received the plants I ordered from two other websites and they have been in the ground for a couple of weeks now. Nothing from Plants4home. I have emailed them to inquire about a ship date, but NOTHING in response. They did not hesitate to take my money but can't be bothered to respond more than a month later. NOT impressed. I will get a refund from my credit card or PayPal but they lose all of my future business.

I ordered plants from plants4home.com/ in the summer of 2021 and had good luck with them. I placed an order for 20 bedding plants in early December 2021 totaling $168 with shipping. When it had not come by the Christmas holidays, I emailed them and ask them to hold the order until Jan 1st when I would be back in town. They agreed to hold the order for me. When I arrived back home, I contacted them and ask them to send it now. They said they would get it ready and send it out. But they did not. I have been sending them emails all of January and they do not even answer me back. In my last email, I ask for a refund. Still nothing! So I guess I lost my $168 to Plants4Home. I don't know what has happened to them. Did they go out of business?