PIURIFYReviews of piurify.com

Response from PIURIFY· Mar 21, 2024

Dear Joe Hennessey, We are deeply sorry to hear about your experience and truly understand the inconvenience you faced with your order. At PIURIFY, customer satisfaction is at the core of what we do, and we strive to resolve any issues promptly and professionally. Upon reviewing the details of your order placed on March 9th, our records confirm that the package was marked as delivered on March 12th, as indicated in the Tracking ID (https://track.amazon.com/tracking/TBA312096911496). Despite this, understanding your concerns, we took immediate action to issue a full refund the very next day, ensuring that you were not at a financial loss due to this incident. We regret that your experience led to a negative impression, as our team worked diligently to address the situation once it was brought to our attention. The quick issuance of a full refund was a testament to our commitment to customer satisfaction, even in situations where factors beyond our control, such as courier services, affect the delivery of our products. It's disheartening to receive such a review, especially after our efforts to rectify the situation swiftly and transparently. We continuously work on improving our processes, including our handling of unforeseen delivery issues, to prevent similar instances in the future. We sincerely hope that, despite this experience, you might consider PIURIFY again, giving us another opportunity to serve you better. If there's anything further we can do for you or any feedback you'd like to share on how we can improve, please reach out to us directly. Best regards, Dianna PIURIFY Customer Care

Response from PIURIFY· Mar 21, 2024

Dear valued customer, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience with our product. At PIURIFY, we are committed to delivering high-quality products backed by science and verified technology. We stand firmly behind our products, including the use of SPE/PEM (Proton Exchange Membrane) technology in our Water Hydrogenators. We understand your concerns and want to address the points you've raised: SPE/PEM Technology Certification: Our products have undergone rigorous testing and certification processes to verify their technology. The presence of SPE/PEM technology is a fundamental component of our hydrogen water machines, ensuring the electrolysis process is efficient and effective in producing hydrogen-rich water. This technology is designed to separate the electrodes with a solid polymer electrolyte, through which protons (hydrogen ions) can pass while blocking other substances, thus ensuring purity and high concentration of hydrogen. Exhaust Vent and PEM Functionality: The absence of a visible exhaust vent does not indicate the absence of PEM technology. Our design integrates the necessary components in a compact and efficient manner to ensure both functionality and aesthetics. The filtration system, including the PEM, is engineered to reduce unwanted substances, including chlorine, to provide safer and cleaner hydrogen water. Hydrogen Concentration Verification: The hydrogen concentration reported by using H2 Blue drops should reflect the performance of the machine under proper operating conditions. We take your feedback seriously and are concerned about the discrepancy you've encountered. We are committed to investigating this matter further to ensure our product's performance matches our claims. Commitment to Customer Satisfaction: We are dedicated to resolving any issues our customers face. If your product is not functioning as advertised, we urge you to reach out to our customer support team directly. We offer support for returns, replacements, and troubleshooting to ensure that you are satisfied with your purchase. We apologize for any inconvenience you've experienced and would like to learn more about your specific situation to offer a resolution that meets your expectations. Our team is here to provide the support and information you need, including detailed documentation about our SPE/PEM technology and its certification. Your trust in our brand is paramount, and we are committed to proving the integrity of our products and rectifying any concerns you may have. Please contact us at your earliest convenience so we can address this matter directly. Warm regards, The PIURIFY Team