Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
PIURIFYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're dedicated to redefining water consumption by combining science and sustainability for our customers' well-being. Join us in a lifestyle where wellness meets advanced hydration, making every sip a step towards optimal health.
PIURIFY (piurify.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
554 approved reviews, newest moderated first
Great company to do business with!
By Sheri
Response from PIURIFY· Jan 20, 2025
Thank you so much for your wonderful feedback, Sheri! It truly means a lot to us to hear that you’ve had a positive experience. Your support inspires us to keep delivering the best service possible.😊
I ordered the larger H2 purify pitcher after tiring of using my husband’s H2 bottle. It was easy to set up and after the first use there is no after taste to water. We love have 1.5 liter water available to share
By caroline
Response from PIURIFY· Jan 13, 2025
Hi Caroline! Thank you so much for sharing your experience with the pitcher! We're thrilled to hear that you’re enjoying the convenience of having 1.5 liters of hydrogen-rich water readily available to share. It’s wonderful that you’ve found it easy to set up and appreciate the clean, refreshing taste after use.😊
My Piurify water hydrogenator bottle stopped charging. I contacted customer service and thet Y replaced it in less than a week.
By Allan B M.
Response from PIURIFY· Jan 6, 2025
Hi Allan! Thank you so much for taking the time to share your experience with our customer service! I’m so glad we were able to resolve the issue and replace your Piurify water hydrogenator bottle quickly. It’s always our goal to ensure you have the best experience with our products and support team.😊
I received my hydrogen water bottle and have been using it for a week. I purchased a highly rated dissolved hydrogen testing kit and am extremely disappointed in this bottle. At the 5 minute mark there is only 500ppm, not your stated 1600pm. I decided test at the 10 minute mark using the water just tested at 5 minutes, and only got up to 1500ppm then - at technically 15 minutes! I would like a refund of my money as this appears to be a blatant scam.
By Susan A.
Response from PIURIFY· Jan 2, 2025
Hi Susan! Thank you for sharing your feedback. We sincerely apologize for any disappointment you’ve experienced. We understand how important it is to feel confident in the performance of your purchase. Using reagent drops to test hydrogen concentration can often provide inaccurate results due to external factors, such as water temperature, pH, and the inherent difficulty in measuring hydrogen gas, which tends to dissipate quickly (similar to soda water). The method used for home testing may not always reflect the actual hydrogen concentration, which is likely why the readings you observed don’t match our advertised claims. We want to assure you that our product has been independently tested and certified by H2 Analytics, according to IHSA standards. In fact, the actual hydrogen concentration measured in our tests exceeded 3500ppb, as verified by this third-party lab using the most accurate method available: gas chromatography. This method provides a precise and reliable reading, unlike other common testing methods. We already replied to your email to resolve this. Please know your satisfaction is our top priority and we'll do everything we can.🤗
Great, easy and informative video directions, as well as printed directions! A LIFETIME guarantee! unbelievable! and this is my first day and LOVE the water!
By customer
Response from PIURIFY· Jan 2, 2025
Hi there! Thank you so much for your amazing feedback! We’re so glad you’re enjoying your first day with the product, and we hope it continues to exceed your expectations. If you ever have any questions or need assistance, we’re always here to help.😊
Very easy to navigate web site. No problems were encountered.
By Peter P.
Response from PIURIFY· Jan 2, 2025
Hi Peter! Thank you so much for your feedback! We’re always here to help and ensure your experience with Piurify remains smooth and enjoyable.🤗
I was just looking to see the status of my order of a new hydrogen machine and replacement filters and just looked and said it’s going back to your company. I wasn’t notified of any issues or anything which is disappointing. I have an autoimmune disease and was suggested the machine and filter would help yet no notification.
By Glenn R.
Response from PIURIFY· Jan 2, 2025
Hi Glenn! I’m so sorry for the confusion and frustration you’ve experienced regarding your order. We sent an email to help resolve this. Unfortunately, we don’t have control over shipments and deliveries once they leave our facility, but I completely understand how disappointing this must be. I’ll do everything I can to assist you and ensure your order is delivered successfully.😊🙏
Got here as promised
By Falster F.
Response from PIURIFY· Dec 18, 2024
Thank you!🤗
