Pierceduniverse.comReviews of pierceduniverse.com

I needed a different shaped jewelry urgently and asked for an express delivery after completing my order. Unfortunately it never arrived as an express, but I got full refund because of this. Great customer service although I was being little difficult.

I rarely write reviews but feel compelled to write one for this company. I purchased earrings for myself and my daughter for Christmas. - It is important to note the size of the earrings displayed on their website is deceivingly larger than the actual size - especially the hoop earrings...be sure to use the dropdown menu to note the actual size. - The backings are an unusal design and both my daughter and I had difficulty fitting them in our ears even though we are average to small builds. - After 2 weeks of wearing her earrings, one of my daughter's earrings broke off from the post while she was wearing it. - I emailed the company over a month ago, requesting: a replacement for the broken earring; instructions for putting the earring in with more ease; & request to return the hoop earrings. I initally did not hear back from them, but they have recently reached out and apologized, saying that my email to them ended up in their spam somehow. They have been very gracious regarding return/replacement. I will update again regarding their follow up.

1 star – Avoid this seller. Both items I ordered arrived the wrong size and are completely unusable. They are nothing like what was advertised and far smaller than they should be. It’s honestly shocking that a company would send out items this incorrect. Receiving two items that are both wrong shows a serious lack of quality control and customer care. This has been a complete waste of money and a very frustrating experience. I have contacted the seller requesting a full refund for both items. Until this is resolved, I would strongly advise others to avoid purchasing from this company.

I had placed an order online - after not receiving my order within the quoted delivery window I reached out to the customer service via email and came to find I had incorrectly entered a portion of the shipping address - the team at pierced universe replied to my email promptly and were extremely helpful - they even reshipped my order as a rush at no additional cost - it’s actions like this that show a company has quality customer service - I am so grateful that the jewelry I ordered will arrive in time as these items are a birthday gift! Thank you Pierced Universe! I will definitely be ordering again in the near future!

Followed the instructions from their website to cancel the order and they shipped it two days later. Have been trying to contact for return and this has gone unanswered. Terrible customer service and they will be looking to deduct money spent for refunding, despite me following their instructions.

The jewelry is affordable and cute while being very affordable! The customer service was also amazing when I had questions and concerns about something I had bought. They quickly made my situation right and were so helpful and responsive to my emails. Will absolutely be buying from them again.

I was blown away by the professionalism. I ordered a couple tapers (among other things) but only one arrived. No big deal, these things happen. When I emailed them to let them know, not only did they ship another one, they refunded the entire cost of the initial 2 tapers! That’s unreal! Talk about going above and beyond! Thank you so much!

If you're second guessing a purchase here, don't. Their jewelry is amazing and the selection is great. They have such a variety of jewelry and so many options in titanium. Their customer service is truly amazing. While you can't really do returns with them, their customer service has been so helpful in situations where I was looking for a particular piece and when I messed up my order on accident. Their shipping options are great (they ship from Canada and the USA) as low as 4$ (7-9 days) for Canada and free over only 35$CAD. So glad to have them for us Canadians