phivillaus.comReviews of phivillaus.com

Good deal on 4 seater sofa patio set that comes with corner storage box for cushions and tempered glass top coffee table. Price was reduced from $899 to $380. The issues are as follows: they do not tell you up front that you are assembling this, I would have rethought buying. Their assembly manual is done poorly, had to figure out parts. Their seat cushions are not as thick as I would have expected. I can see me replacing these depending on how long they last. I am not sure if this set will last as long as our last Pier 1 set, we will have to see. Their customer service is responsive and answers questions timely. We will have to see how long this set lasts.

The product is beyond my expectations, but the customer service is where this company really shines! They provided me quick and friendly results. I am glad I did business with them and look forward to buying from them again in the future.

Products are very well made. Frame on the furniture is heavy. Cushions are nice. I had a child drop a blue cupcake on a cushion and blue dye came off with just a little detergent no stain. I also received the wrong table for my conversation patio furniture and I one damaged lumber pillow with my dining set and customer service was awesome. I had replacement in less than a week.

Great costumer service. Table did come with a dent. I took a picture and sent an email to Phi Villa costumer service and a replacement table was quickly sent.

Good customer service.

Just bought outdoor furniture from phi villa. Was tightening a bolt and the weld snapped that holds the threaded insert. They said the replacement piece would take 2-3 MONTHS to arrive. They haven’t offered a solution to send it back. Don’t buy!

We ordered a Fire pit patio set. The 1st 3 chairs went together well. The forth had 2 faulty parts. Screw package in the ones set was loose so all the screw were jumbled together. I contacted customer service and after I sent photos of the bad parts they sent replacements parts & a new screw package. Great Customer service! The set is beautiful as well.

I was missing the correct cushion for my swivel chair. I lucked up and got in touch with customer service after trying for a couple of days. I received my chair cushion within the expected timeframe however it was the wrong cushion. After an email or 2 to ensure the correct replacement, I received the correct cushion within the timeframe given.