Swiped money from my account
Signed up for a “FREE” 7 day trial and it still took money out of my account. It was only a dollar but sketch and false advertising. Also way too many adds don’t do it
By Hailee
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
328 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Philo is an internet television company currently based in San Francisco, California.
Philo (philo.com) has 328 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
328 approved reviews, newest moderated first
Signed up for a “FREE” 7 day trial and it still took money out of my account. It was only a dollar but sketch and false advertising. Also way too many adds don’t do it
By Hailee
Signed up with a 7 day free trial. Money was taken out after the 7 days, which was fine, then philo deactivated my account. So I paid 28 dollars for a free trial. Called customer support, was told they could not find proof of a payment. I sent a screenshot of my bank statement. Still no refund or access to philo.
By Demetrio T.
Signed up last night to watch an episode of Yellowstone and check out the channel. Had to run downstairs twice just to complete the signup. In one episode there were 20 minutes of commercials. I was a little annoyed at $28 a month and assumed it would be commercial free. Tried to fast forward through the commercials and it jumped to the end of the episode and immediately started another show I had no interest in. Trying to cancel today and it does not show up on my Amazon subscriptions and Philo won't do anything to cancel my subscription.
By Peter F.
Watched a 60 minute program and it had 20 commercials.. Unacceptable
By Judith D.
Wow, some of these reviews..... I chose Philo because it had most of the channels I wanted (and lot I don't care about), and the price is better than most. My only complaint right now is the changes in the channel guide-- making it difficult to find things I have paused or things I want to watch that have already been on. Please return to listing other things on a given channel. I have an antenna for local channels.
By MarySKee
Excessive commercials, many of which are in another language. Customer service just shines you on. Not very pleased with it.
By JoJo R.
Whats with all of the Scout commercials? Every other commercial is about the Scout vehicle. Its overkill. So much that I am ending my membership! ENOUGH! Also, the quality of the programs visually has gone down. Its not happening on my other streams. Back to cable I guess. Too bad, it was a good concept for a while.
By Larissa
Not being able to block r-rated scary ads is a lost customer. I NOR MY CHILD should have to sit there and be woken up by “selling your soul to the devil” and screaming ads. COMPLETELY UNACCEPTABLE. I’m sure there are PLENTY of parents out there in agreement. I understand some people don’t bat an eye, but there should be controls on vulgar things as such. I’m so pissed. Also in complete agreement with everyone else 20% show-80%ads NOT WORTH A PENNY
By Kaylee C.