PhiloReviews of philo.com

I have been trying for over 6 months to get issues resolved to no avail. I was told there was a problem with Roku updates not working right with Philo and they'd let me know when things were fixed. If you get escalated to tier 2 you MIGHT get help but at least usually get answers and since this came from Tier 2, I believe them. A few weeks ago, more problems, so went back to tech support and was basically told they weren't having any problems it was me or my equipment. I kept telling them I'd done everything a zillion times to no avail. They actually want me to uninstall/reinstall the Philo app every time a problem occurs believe it or not!!! It takes days to weeks to get a response even with an ongoing conversation. Well, the latest is they want me to SCREEN SHOT the issues I'm having. I don't know if you can screenshot from a smart TV but I don't have one. Obviously I'm crazy and not to be believed. I actually did manage to get a somewhat clear pic on my phone of one issue but of course, dead silence. But how can you screenshot things like the guide not updating etc? So, on Friday, I get an email from the issues from 6 months ago saying everything was fixed. I did what the email instructed and guess what? NOT A SINGLE THING WAS ANY BETTER!!! Of course, dead silence. I also complained about what I considered sexually explicit previews on shows they were pushing. They actually want me to provide dates/times and the show. I get out of that screen ASAP. They want me to do their job obviously or just shut up and go away. NOTHING IS EVER THEIR FAULT OR THEIR RESPONSIBILITY! I give up. I'm elderly and disabled (but my mind is still quite sharp and I'm not stupid like they want to insinuate). I am in a wheelchair so getting up 20 times a day to reboot Roku and my modem is asking a bit much as is uninstalling and reinstalling Philo every time (20 times a day?) I think a young healthy person would balk at those instructions!!! They are the idiots, not me. I am searching for something I can afford without getting ulcers trying to figure it out.

Very poor customer service. If you’d like to pay slightly less than competitors for a lot less service I’d get them again.

I signed up for a free trial and decided not to keep the service. Thought I had cancelled it in time but still received a charge. I had not used the service past the free trial. When I asked for the refund they refused saying that they still have to pay for the content. I find it disappointing that they would have such poor customer service. $28 a month is wild!

Philo took $28 out my bank account and it never got refunded. Contacted them and bank. Never refunded. Philo is a absolute scam/joke

This is the worst streaming service. They have a hidden no refund policy so even if you go one day outside the free trial period they charge you $28 with no question of a refund. Even if you don’t use the service at all. They are sick and predatory. PLEASE DO NOT USE THIS SERVICE EVER

The price going up cant always skip commercials and my damn commercials come on Spanish sometimes ive been a customer for a long time but its starting to suck even more

When I first subscribed to Philo I was very happy with the low price compared to other services and with the wide selection of channels. I'm not big into sports or news so their lack of those channels didn't bother me. What did bother me was that at some point during my service they implemented the inability to fast forward through commericals even when you aren't watching in real time. When I called customer service to ask about this, I was basically told if I wanted to fast forward I needed to record the show. That seems like a strange workaround and in fact sometimes it wouldn't let me fast forward even when I had recorded a show. I ended up cancelling my service. I was also disappointed in my customer service contact. As is too typically with customer service, my representative seemed very uncaring about my problem.

When I signed up with Philo 5 years ago, I was promised that as long as I kept my membership in good standing, my rates would never increase. Because of that promise I kept up my membership even when I wasn’t watching much, then last month I get an email telling me that they’re raising my rates, but adding more features. I don’t want more features, I want what I was promised. So after five years I cancelled my account. Just another greedy company that will lie to you just to get your money.