Amazon.comReviews of pharmacy.amazon.com

Absolutely the worst ecommerce experience ever. 3 hrs of being on hold by calling 5 different numbers to get in touch with them because the no on the app is for amazon biz, and they have no clue how to get in touch with amazon pharmacy. Then they don’t even refund you for their mistake.

It has been an easy experience with Amazon Pharmacy having Amazon Prime. The delivery is free and I must sign for anxiety meds. Physical pharmacies wouldn't fill my legal prescription from a psychiatrist because they said they didn't have enough medicine to go around because of government limitations. It's ridiculous that I can't get a pharmacy to fill 30, 2mg Klonopin a month from a psychiatrist.

Very good prices and got pills the same day I ordered them. But the delivery person... not so good. Left a cardboard box with the medications SITTING IN A PLANTER JUST INSIDE THE GATE TO MY BACK YARD IN THE RAIN!!! Thankfully I saw it right away and took the box inside. Why would you leave a cardboard box full of IMPORTANT MEDICATIONS sitting in a planter of dirt in the rain? If they would have left it by the front door as all other delivery people do including Amazon they would be covered by a covered porch. So far pharmacy was great and easy to use once set up. Gotta do better with the delivery folks. Hopefully it will be a one time oops.

Great pricing. THE WORST CUSTOMER SERVICE! If your prescription isn’t written exactly a certain way forgot it.my My doctor wrote my prescription exactly they way Amazon told him to and they still refuse to give me generic over brand. On both the provider and consumer line you will wait FOREVER and even if you speak with someone they are NO HELP!

If I could give them less than a star I would. Their process is so rigid that they claim that they can’t make any modifications. I contacted them to schedule my delivery early because I would be out of town. NOPE! Their I was told I would have to order contact my insurance first to get clearance then I would have to buy in “bulk”?!?! So now I will be out of town without medication. They don’t care. They only want your money and then they dismiss you. What ever happened to customer service?!?! Everything Amazon touches gets screwed up.

Amazon Pharmacy fails to contact doctor when I need renewal of medication--- this is when I have run out of refills, Amazon Pharmacy says that they have contacted doctor and doctor has not responded. I then have to contact my doctor for a renewal and still do not get the medication renewed. This has happened many times, with medications that I have been taking for over 15 years. Never had this problem with Caremark. Amazon Pharmacy puts the burden on the patient to ensure that they are getting medication that keeps them well. Patient is now their own Care Coordinator.

I attempted to use this pharmacy. after several calls, transfers or prescriptions, and chat I was not able to get them to give me any accurate information as to what the costs of all the prescriptions would be with my insurance. I only received a price for one and it was higher than Good RX or my local pharmacy. With the last call to a live representative it became clear that this was a hopeless cause and I had them cancel everything. Trying to use the website and chat is most cumbersome and chat kept getting me mixed up with someone else.

My elderly mom used AP since she is in an assisted living facility and can’t go to a physical pharmacy. We live in the DFW area so we aren’t in a remote backwater. Despite this, delivery dates continually get delayed. This is a med that cannot be stopped so going on three times now she winds up calling 911 and going to the hospital as withdrawal symptoms begin to take hold. If it’s importance- don’t rely on Amazon pharmacy. We will be quitting before next refill.