Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
I shared my personal mental health issues and was not considered at all. The doctor was quick and rude
By Orville
Response from Pettable ESA· Dec 19, 2022
Hi Orville, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help out.
I was a little worried when I never got the confirmation from the therapist on the appointment, but I really liked that there was an email reminder that I was going to have an appointment. I was available for my appointment call, but I didn't receive one until 30 minutes later. I was able to chat and got the correct type of letter which was excellent. The chat was very helpful and I got all my questions answered. The call was very efficient, but the therapist was very unapologetic and spoke very little. I was happy I was still able to get my appointment same day and not long after my appointment. I tried to see the time frame for getting my letter and the add on service for my form, but I did not get expected time frame. Thankfully both the letter and form were available the next day. From start to finish, I had what I needed in 3 days, so that is not bad at all.
By Priscilla
Response from Pettable ESA· Dec 19, 2022
Hi Priscilla, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!
Very quick service - from signing up to getting my letter took only a few days. Also very quick to respond to questions!
By Kerry D.
Response from Pettable ESA· Dec 20, 2022
Hi Kerry, happy to know that you are satisfied with our services. Thank you for trusting Pettable with your ESA needs!
The therapist I talked to was extremely nice and helpful. Everything was completed in a timely manner which I am so grateful for!
By Courtney
Response from Pettable ESA· Dec 20, 2022
Thank you for sharing your experience with Pettable, Courtney! We're happy that we're able to help with your ESA needs :)
Very easy to speak with whomever calls. Questions are simple.
By Sandy
Response from Pettable ESA· Dec 20, 2022
We appreciate you taking the time to write your feedback for Pettable, Sandy. Good luck!
It was so easy to fill out the questionnaires and set up an appointment. The counselor was so nice and helpful.
By Theresa
Response from Pettable ESA· Dec 20, 2022
Hi Theresa, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
Thank you for being attentive and prompt! Your service is professional, friendly, and easy to work with. Thank you for a positive experience.
By CCM
Response from Pettable ESA· Dec 20, 2022
Thank you for sharing your overall experience with Pettable, Cary! We wish you the best of luck!
The process was very smooth! Therapist was easy to talk to. Thank you so much!
By Ms H.
Response from Pettable ESA· Dec 20, 2022
Hi Ms Hue, we're happy to know that our clinicians were able to help you feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
