Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
In a situation that could have been really stressful, Kathryn was incredibly patient, kind, and compassionate. I've been recommending Pettable's ESA service to everyone since I've completed my business with them - I couldn't have been more satisfied! Thank you!
By Kirstie
Response from Pettable ESA· Dec 20, 2022
Hi Kirstie, we're happy that our clinicians were able to help you feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
The whole thing was a bit confusing, I recently bought an ESA permit to later find out that I couldn't use it to fly with my dog. But actually I can if I use then proper procedurepet carrier under the seat.. with the correct . I bought the PSA permit from Pettable to later find out that I would need expensive training to qualify as a legal service dog.. I am out $150 from Pettable and $100 from the other company.. Communication suffered.. Seemed it was all about a quick sale. I should know better. Update..Pettable refused my request for a refund. Buyer beware.
By Norman P.
Response from Pettable ESA· Dec 19, 2022
Hi Norman, we'd like to assist you better. Please reach us at [email protected] so we can help you out. Thank you.
Excellent experience. Counselor was friendly and professional. Very easy process.
By M L.
Response from Pettable ESA· Dec 20, 2022
Hi MLM, we appreciate you taking the time to write your feedback for Pettable. Good luck!
Very good response and quick turnaround. The paperwork was very good and through. Will use again.
By William
Response from Pettable ESA· Dec 20, 2022
Thank you for sharing your experience with Pettable, William! We're happy that we're able to help with your ESA needs :)
it was a very easy and stress-free process! i would highly recommend this if you need a letter for housing!
By Monette
Response from Pettable ESA· Dec 20, 2022
We appreciate the recommendation, Monette! Thank you for trusting Pettable with your ESA needs.
Great experience.
By Cynthia O.
Response from Pettable ESA· Dec 20, 2022
We appreciate you taking the time to write your feedback for Pettable, Cynthia. Good luck!
The company was very helpful and provided a solution to my needs. They were professional, prompt, and made the process super comfortable and accommodating.
By Nicholas
Response from Pettable ESA· Dec 20, 2022
Hi Nicholas, we're happy that our clinicians were able to help you feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
I feel great about my experience with Pettable because everything happened that was supposed to - no tricks. My interviewer was terrific! He had a calming voice and never made me feel "odd" for going through with the process. I am so pleased to now have the ability to take my dog where I need her most. Thank you
By Susan
Response from Pettable ESA· Dec 20, 2022
Hi Susan, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
