Amazing!
Extremely helpful and website was easy to navigate
By Megan
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Extremely helpful and website was easy to navigate
By Megan
It was a really easy process & I felt comfortable the whole way through .
By Aspen
1. Efficiency and timeliness. 2. Communication was very good.
By Beth
Quick response and set up for appointment at my convenience
By Linda C.
Going through pettable was an amazing experience and was definitely worth the money their very professional and super helpful definitely recommend going through them
By Natalya
The provider was quick and communicated the process really well. The process was fast and it was exactly what I needed for housing.
By Evett
Your "therapist" Lucinda scammed me. I was on line AND on the phone at the established meeting time when she said I hadn't filled out all the forms. Seeing my mistake, I immediately filled it out (within 3 mins) and she rudely typed that because I hadn't done it 30 mins prior, I would have to reschedule. Ummm...okay, so I attempted to do so but before I could, she'd sent me a bill! Total scam and I will be reporting both you and her to the BBB along with as many negative on-line reviews as possible. I have a dispute in with my credit card company and if I'm not refunded, I will follow up with legal action.
By josh
Response from Pettable ESA· Jan 17, 2023
Hi Josh, we're now looking into this case to understand the situation better. If you need further assistance with your ESA needs, please reach us at [email protected] so we can better assist you. Thank you.
Your money back guarantee is misleading.
By Daquan
Response from Pettable ESA· Jan 17, 2023
Hi Daquan, we are taking notes of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. Please reach us at [email protected] so we can better assist you with your refund request. Thank you.