Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
My experience with pettable was phenomenal. The services were great and fast!
By Lauren
Response from Pettable ESA· Feb 9, 2023
We appreciate you taking the time to write your feedback for Pettable, Lauren. Good luck!
I had a great experience with pettable! I was able to get a quick appointment and the therapist was very professional. She wrote a detailed letter and I was able to get it within a few days with no issues. I highly recommend them.
By Maria
Response from Pettable ESA· Feb 9, 2023
Hi Maria, we're happy that our clinicians were able to help you feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
Super quick and easy! I was set with an appointment on the same day I signed up and got my letter the next day. I can now keep my cat with me without having to pay any fees (initial pet deposit and pet rent). The lady I spoke with kept our call short and sweet. Highly recommend.
By JW
Response from Pettable ESA· Feb 9, 2023
Appreciate that you are satisfied with our service, Allison! We're very happy to know that you have been accommodated accordingly. Thanks for trusting Pettable with your ESA needs!
I have had a phone call with Dr.Stephen, and he was one of the nicest, patient and understanding persons I have ever met! He gave me time to finish my sentence and he listened to me!!! I'm really happy and satisfied with the outcome.
By Tijana
Response from Pettable ESA· Feb 9, 2023
Hi Tijana, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
Fast and easy no hassle. Thanks for everything, I got my letter from the doctor now it Hass to be approved by the community that I live in and hasta be mailed to the union in Washington. I am praying with everything that I am that they except it and I’ll be able to get it for baby soon.
By Tammy
Response from Pettable ESA· Feb 9, 2023
We appreciate you taking the time to write your feedback for Pettable, Tammy. Please feel free to always reach us at [email protected] if you need further assistance. We're happy to help!
I struggle with depression and I'm resistive to traditional medication. Pettable made it easy to obtain an ESA letter so my cat can continue be my "medicine". The process was professional and timely. I looked at several places offering similar letters and pettable came up over and over as a trusted source that met the requirements for an ESA letter with a licensed therapist. I had questions after receiving my letter and the therapist I worked with was quick to respond and advised me to reach out anytime if I needed anything. Its well worth the investment. As a matter of fact, if the letter doesn't work for you, they offer a 100% money back guarantee.
By Michele
My phone call with Krystal went very well and she was very nice over the phone! I think she asked the right questions and treated me very respectfully. My apartment complex asked me to provide some specific information to them, so I sent the documents to Krystal and she handled it very fast. I feel very heard and backed up by this service.
By Ian
It was fast and easy. Great help
By Norma
