Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Dr. Christopher Armbruster was very easy to talk to and very helpful!
By Lindsay
Response from Pettable ESA· Apr 22, 2023
Thank you for putting a good review to Dr. Christopher, Lindsay! Rest assured that we'll send this good news to her. Once again, thank you for trusting Pettable with your ESA needs!
Thorough with great local help.
By Sheri
Response from Pettable ESA· Apr 22, 2023
Thanks for the 5 stars, Sheri. Feel free to reach us at [email protected] if you need further assistance. Thanks for choosing Pettable!
I like the fact you talk to an actual therapist so you can prove an ESA is actually needed
By El
Response from Pettable ESA· Apr 22, 2023
Thank you for that short and sharp review for us, EI! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
I had a terrible experience with one of Pettable's therapists - In a consultation that was supposed to last 15 minutes, 4 minutes later the therapist said I didn't qualify for the letter - she didn't stop for a second to listen to me and within 4 minutes she wanted me to told her my worst nightmares without any proper approach or questions to make me feel comfortable to talk -after telling her that I was diagnosed with anxiety that I ended up in the hospital with a panic attack, she said that I didn't qualify for the letter in 4 minutes in an appointment that was supposed to last 15min
By Barbara S.
Response from Pettable ESA· Apr 7, 2023
Hi Barbara, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
It was quick, straight forward, cost-effective, and got me exactly what I needed. They didn't waste my time and my therapist was very focused and kind during out phone call.
By Javier
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your experience with us, Javier! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
I feel like what you sell in misleading.
By Pamela W.
Response from Pettable ESA· Apr 7, 2023
Hi Pamela, we're now looking into this case to understand the situation better. Can you please send us a message at [email protected] so we can sort this out? We'd like to assist you better. We'll be on the lookout for your reply.
Awesome all the way around! They are kind, quick, and affordable.
By Raven
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your full experience with Pettable, Raven! We're very happy that we have served you better. You are always welcome to reach us at [email protected] if you will need further assistance. We're here to help!
I felt extremely understood. The process was seamless and easy. Carlyss was very nice and thoughtful. She helped me articulate some of my current struggles.
By EA
Response from Pettable ESA· Apr 23, 2023
Hi EA, we feel you! and we're happy that our clinicians were able to help you feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
