Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Easy, simple, fast, and incredibly helpful!
By Austin
Response from Pettable ESA· Feb 15, 2024
Appreciate your review of our website and process, Austin! This will help our co-fur parents feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
Process was easy and the therapist they referred me to was efficient and kind. As long as you complete the necessary documents in advance, it’s a smooth process!
By MONICA
Response from Pettable ESA· Feb 15, 2024
Hi Monica, thank you for sharing your experience with Pettable! We value how you feel at every step of the process and we're happy that you found our service efficient and smooth. We appreciate your feedback and thank you for trusting Pettable with your ESA needs!
Using pettable was convenient and significantly easier than making a separate appointment with a provider. I loved the experience with the provider so was connected with. It was great! I highly recommend!
By Amanda M.
Response from Pettable ESA· Feb 14, 2024
We appreciate the recommendation, Amanda! We're happy that you felt comfortable with our process and that you have confided with our clinician. Thank you for trusting Pettable with your ESA needs!
This is my 2nd year using pettable. The process was simple, quick & easy. Conversations with my mental health counselor are always enjoyable & refreshing.
By Kiana
Response from Pettable ESA· Feb 14, 2024
Thanks for sharing your experience with your second purchase, Kiana! We're glad to know that you still find our service quick and easy. Please do not hesitate to reach us again if you need further assistance and we'd be happy to help. Once again, thanks for choosing Pettable!
100/10 recommend using Pettable!! There were technical issues with my first therapist and they were so quick to help and reschedule my phone call. The consultation with my therapist was great, and this company really cares about helping you and making sure you get your ESA approved.
By Leila B.
Response from Pettable ESA· Feb 14, 2024
We appreciate the recommendation, Leila! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
Did not know about the cancellation fee. When you try to reschedule an appt you have to talk with the therapist. My therapist didn’t reach out to me until the morning of when my consult was scheduled for so I was charged a $30 cancellation fee.
By Rachel K.
Response from Pettable ESA· Feb 13, 2024
Hi Rachel, I am very sorry about your Pettable experience. Rest assured that we are looking into this case and further investigate how to prevent this from happening. There might have been some misunderstanding on our part. We sincerely apologize for this mishap. Please reach out to [email protected] so we can better resolve this issue. We're here to help.
What an amazing experience thank you 🙏🏼
By Jennifer
Response from Pettable ESA· Feb 13, 2024
Hi Jennifer, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
I received a quick response. I felt heard. It’s never easy being vulnerable with personal issues but I never felt uncomfortable.
By Christine M.
Response from Pettable ESA· Feb 13, 2024
Thank you for sharing your experience, Christine. We're happy that you are able to confide with one of our clinicians and feel comfortable with our process. If there's anything else that you need, please feel free to reach out again. We're here to help. Once again, thank you for choosing Pettable!
