Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Great experience with Pettable. I would definitely recommend.
By Pamela H.
Response from Pettable ESA· Jun 2, 2025
Thank you so much for your feedback, Pamela! We’re happy to hear you had a great experience with Pettable and truly appreciate your recommendation. It means a lot to us to know we were able to support you effectively. Thank you for trusting Pettable with your ESA needs!
My First Time applying for an E.S.A. Didn't know what to expect. The whole process ended up being fantastique and wonderful. Aubrey Lemire was phenomenal. Highly Recommend. ⭐⭐⭐⭐⭐. Perfection. 🌟🌟🌟🌟🌟
By Lucchesi L.
Response from Pettable ESA· Jun 2, 2025
Hi Lucchesi, Thank you so much for your kind and enthusiastic feedback! We’re so glad to hear that your first experience applying for an ESA was such a positive one. It’s completely normal to feel unsure going into the process, and we’re so glad Aubrey Lemire was able to make it fantastique and wonderful for you! Her phenomenal support and professionalism truly make a difference. We appreciate your 5-star recommendation and are honored you chose us. Thank you for trusting Pettable with your ESA needs! 🌟
I had a great experience with Pettable.com—the whole process was smooth from start to finish. Unlike my regular medical provider, who was unable to provide an ESA letter, Pettable made everything so simple and stress-free. After signing up, I was connected with Aubrey Lemire, MA, LMFT a licensed therapist. She was kind, understanding, and professional. After just a few conversations, she provided me with a legitimate ESA letter that met all my needs. I truly appreciate the care and attention she gave me during the process. Thank you again, Aubrey! I’ll absolutely be using Pettable again if I ever need their services in the future. Highly recommend!
By Seth J.
Response from Pettable ESA· Jun 2, 2025
Hi Seth, Thank you so much for sharing your experience with us! We’re so glad to hear that your journey with Pettable was smooth and stress-free. It means the world to know that Aubrey was able to provide the support, professionalism, and care you needed especially after your regular provider was unable to help. Aubrey is truly dedicated to her clients, and we’ll be sure to pass along your kind words to her. We’re honored to have earned your trust and recommendation, and we’ll absolutely be here for you anytime you need ESA support in the future. Thank you for trusting Pettable with your ESA needs! 🐾
First time getting a ESA letter for my cat and it was very smooth and easy. I worked with Aubrey Lemire who was excellent, friendly, and helpful. Highly recommend this.
By xx X.
Response from Pettable ESA· Jun 2, 2025
Hi xx, Thank you so much for sharing your experience! We’re thrilled to hear that your first time getting an ESA letter for your cat was smooth and easy. It’s wonderful to know that Aubrey Lemire provided excellent, friendly, and helpful support throughout the process. She’s truly dedicated to making clients feel comfortable and supported every step of the way. We appreciate your recommendation and are so glad we could help you and your furry companion. Thank you for choosing Pettable for your ESA needs!
I was a little skeptical about using Pettable but my current doctors office is not allowed to write ESA letters, so I decided to try it based on a recommendation. Aubrey Lemire was assigned as my Therapist and she was very kind and also thorough in her assessment. She gave me good advice on top of writing an ESA letter. Overall a very good experience!
By Lindsay
Response from Pettable ESA· May 30, 2025
Hi Lindsay, Thank you so much for sharing your experience! We completely understand your initial skepticism, and we’re so glad you decided to give Pettable a try. It’s wonderful to hear that Aubrey Lemire provided you with both kindness and a thorough assessment, along with helpful advice. She truly cares about the individuals she works with, and we're happy she made your experience a positive one. Thank you for trusting Pettable with your ESA needs. We’re grateful to be part of your journey!
It should be known that there is not one law within the contiguous United States that requires a "service dog" to be registered, or be required to have any type of identification. Companies like this are nothing more than scam artists.
By Top P.
Response from Pettable ESA· May 30, 2025
Hi Top, Thank you for your comment. We appreciate you sharing your perspective. You are absolutely correct that under the Americans with Disabilities Act, there is no legal requirement for service dogs to be registered or to carry identification. In fact, we make that clear in our materials, and we fully support the rights of individuals with disabilities to be accompanied by their trained service animals without unnecessary barriers. That said, we want to clarify that Pettable does not sell registrations. We provide support in the form of legitimate assessments by licensed mental health professionals, as well as training programs and documentation that can be useful when asserting housing rights under the Fair Housing Act or when navigating certain travel or housing situations. We understand the importance of transparency, and we never want our services to be misrepresented as legally required when they are not. If there was any confusion about what we offer, or if our service didn’t meet your expectations, we’d be glad to speak with you directly and make things right. We appreciate your concern for consumer rights and welcome any further questions you may have.
Simple and easy! My provider was kind and understanding
By Maddie M.
Response from Pettable ESA· May 30, 2025
Hi Maddie, Thank you for your feedback! We're so happy to hear that the process was simple and easy for you, and that your provider was kind and understanding. That’s exactly the experience we hope to provide for everyone we serve. Once again, thank you for trusting Pettable with your ESA needs!
From the beginning, Pettable has been a smooth process. After identifying a package that fit our needs, my counselor, Kya Miller, LICSW, LCSW, reached out to provide direction on the process and the forms/documents that needed to be completed before our appointment. Kya helped me ensure I had all possible documentation before our appointment by checking in. Her demeanor was so perfect, as it can be anxiety provoking doing activities such as theses, but she was great. 100% recommend! Such a smooth process, well worth it.
By Adrienne
Response from Pettable ESA· May 30, 2025
Thank you so much for sharing your experience, Adrienne! We're so glad to hear that the process with Pettable was smooth from the start and that you found a package that fit your needs. It’s wonderful to know that Kya Miller provided such clear guidance and thoughtful check-ins to help you feel prepared and supported throughout. Her calming and professional approach is exactly what we aim for especially in moments that can feel overwhelming. We truly appreciate your recommendation and are so happy we could help make this a positive experience for you. Thank you for trusting Pettable with your ESA needs!
