Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Aubrey was really great!! She made the whole process smooth and never made me feel judged
By Or B.
Response from Pettable ESA· Jun 4, 2025
Hi Or, Thank you so much for your kind words! We're so happy to hear that Aubrey helped make the process smooth and judgment-free for you. She’s truly committed to making sure everyone feels supported and understood. Thank you for trusting Pettable with your ESA needs! 🐶🐾
Aubrey Lemire was very friendly and professional. She made me feel comfortable and relaxed.
By stacy K.
Response from Pettable ESA· Jun 4, 2025
Hi Stacy, We're so glad to hear that Aubrey Lemire made you feel comfortable and relaxed throughout the process! Her friendly and professional approach truly makes a difference. Thank you for trusting Pettable with your ESA needs!
the webiste was a bit confusing with all the "upsales", but the actual LCSW/LCP that I spoke with was amazing. Very patient and empathetic.
By Brandy H.
Response from Pettable ESA· Jun 4, 2025
Hi Brandy, Thank you for your honest feedback! We’re sorry to hear the website felt a bit confusing with the upsell options. We’ll definitely pass that along to our team for improvement. That said, we’re so glad to hear your experience with the licensed professional was positive, and that they were patient and empathetic. Thank you for trusting Pettable with your ESA needs!
I have used other “similar” websites and it doesn’t compare to Pettable. They had a fast response for whatever concern I had and great customer service. I was able to obtain my paperwork within less than 72 hours of my appointment. Definitely will be recommending and going through this service again.
By Paulina A.
Response from Pettable ESA· Jun 4, 2025
Hi Paulina, Thank you so much for sharing your experience! We're so glad to hear that Pettable stood out compared to other services you've tried. Fast responses and great customer care are exactly what we aim for, and we're so glad you got your paperwork quickly and easily. We really appreciate your recommendation and we look forward to helping you again in the future! 🐾
Quick and simple. Phone call was less than 5 minutes and I got my letter almost instantly. Will always rely on pettable, and you should too.
By Branon R.
Response from Pettable ESA· Jun 3, 2025
Hi Branon, Thank you for your kind words! We're so glad to hear that the process was quick and simple for you, and that you received your ESA letter almost instantly. Making the experience easy and efficient is what we strive for, and it’s great to know we delivered on that. We truly appreciate your trust and continued support. Thank you for choosing Pettable for your ESA needs! 🐾
I was told not qualified for esa letter, but still got charged with the $30 fee for the session
By Kan Z.
Response from Pettable ESA· Jun 3, 2025
Hi Kan Ze, Thank you for reaching out, and I’m sorry for any confusion or frustration this has caused. To clarify, the $30 fee you were charged is not for the ESA letter itself but is applied only in specific cases typically when a client chooses to cancel the process with less than 24 hours' notice before the scheduled session. This is an exception to our Money Back Guarantee, as our licensed professionals still set aside time for your consultation. That said, we’d be happy to take a closer look at your specific situation and see if there’s anything we can do to help. Please reach out to our customer support team directly at [email protected] so we can review the details and assist you further. We appreciate your time and hope to resolve this quickly.
My experience was smooth and pleasant! Aubrey, my therapist was amazing and very professional. There were no issues connecting with her or doing the phone assessment. I highly recommend Pettable and if you are lucky enough to get Aubrey as your therapist, I’m sure you will have a great experience like I did!
By Perie R.
Response from Pettable ESA· Jun 3, 2025
Hi Perie, Thank you so much for sharing your experience! We’re so happy to hear that everything went smoothly and that Aubrey provided you with such professional and supportive care. It’s wonderful to know the assessment process was seamless and pleasant for you. We truly appreciate your recommendation and are grateful you trusted us during this important step. Thank you for choosing Pettable for your ESA needs!
Aubrey was very professional and helpful to talk to during this process! Highly recommend
By Matthew R.
Response from Pettable ESA· Jun 3, 2025
Hi Matthew, Thank you for your kind words! We're so glad to hear that Aubrey was professional and helpful throughout your ESA process. It's great to know you had a positive experience. Thank you for trusting Pettable with your ESA needs!
