PetSwagReviews of petswag.com

no one replied to my emails and my items I am still waiting for over 3 weeks later, which is a long time to wait for a US product site. Still waiting.

Awful. I have contacted my credit card company to refute the charge. Take your business ANYWHERE ELSE.

Easy transaction and fast shipping! Will definitely be ordering again very soon!

Super cute collar.

Customer Service Shoddy/Unresponsive. I placed an order with PetSwag and received items that were incorrect from what I purchased. I've e-mailed (with proof of discrepancies) every day since the error occurred and have called in three times (with voicemails left) and have yet to be responded to. Company has ghosted me completely and I'm out over $100. Aside from that, the order also took longer than two days to ship (even though it was paid for). Honestly, the brands they carry are available elsewhere on the internet (or directly through the brand themselves). For how expensive these boutique/luxe dog brands are, I expected at least responsive support. Be advised, You might be better off going with a different company.

Beautiful product and well made.

Communication on orders is very poor. Also, shipping was supposed to be a few days, which I paid for, but it literally took 2 weeks.

As many of the previous reviewers have mentioned, there is very little communication from Petswag once you place an order. I ordered two dog bowls and an extra bowl insert and never received a tracking number. I just so happened to be in my mailing room and saw that the package had been delivered. How long it had been there, I'll never know. The package was also clearly shipped from the manufacturer of the items I purchased and not Petswag. Once I opened the package, I realized that not all of my order had been shipped. They missed a bowl. I've emailed them twice, called multiple times to their customer service line and left voicemails. The only response I've received is an auto generated email saying that my email was received. While their site is nice and they do offer a great selection of pet goods, I will not be shopping with them again nor will I recommend them to anyone.