Great Service
Good product, quick delivery
By Joseph
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
282 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.
PetSwag (petswag.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
282 approved reviews, newest moderated first
Good product, quick delivery
By Joseph
My dog loves her new Jax and Bones bed! It is perfect and is as decribed online! The only thing I found to be odd, was that it took almost three weeks for the item to ship out. We love the product! Thank you, PetSwag
By Whitni
Great customer service to get something shipped for xmas. Thanks
By Eric
Love the product; on-line experience is not great; delivery was beyond a three week period. That was disappointing.
By Virginia Pet O.
I was promised expedited shipping (if it was possible) because of delay in availability of items from distributor. If that wasn't possible, I was told that they would work to delay shipping so that the items wouldn't be sitting around delivered for the two weeks we'd be on vacation. Instead I got a shipping notice that the items would in fact arrive during our vacation. I got no follow up re: the earlier promises. I sent two further emails about this but got no response. Then I tried to call several times but t heir customer service always goes to voice mail.
By Zoe
excellent service. ordered carriers close to christmas and the 1 day processing helped get my order out quickly so i received it earlier than the eta. Very happy to have my order in time for the holiday. Thank you!
By Venessa
I placed an order and within 15 minutes had an email that my item had shipped - incredible! Arrived two days later. High quality - a world of difference from the prior seatbelt (purchased off the shelf at a chain store) we had for our dog. Highly recommend this company!
By Patricia
nothing to complain about 10/10
By Nicholas