Pet Supplies PlusReviews of petsuppliesplus.com

took my dog there for wash, started from booking appointment, the process was smooth, they also trimmed her nails, loving staff, cyrus enjoyed alot, a good place for your pets.

I ordered an automatic litter box with the accompanying bags, after 2 weeks I had not received an order, after which I sent another email, everything would be sent and suddenly the website was offline, scammers!!!

Worst experience ever with a retailer of any kind! I had a standing auto-ship order for 3 items well over $100. day before auto-ship I check the website and it says that they are putting the order together. The day the shipment is supposed to arrive I notice a refund for my order, that was a real surprise because I'm expecting dog food, cat food and some kitty litter. So I call the store and speak to Justin that would not give me his last name. When I ask why my order is cancelled he explains that the dog food was not in stock. I ask the logical questions of [a] why do you have auto-ship and then not have the item in stock, what's the point [b] why didn't anyone notify my, I would have accepted a substitution. He started getting snippy with me and asked me to lower my voice when it was very much at a reasonable tone. So I Iowered my voice to just above a whisper and asked again. Then I told him that Chewy would never do this, but I was trying tpo keep my money local. He promptly told me to take my business to Chewy. I got pissed and told him where to go. Minutes later I called back to determine his last name so I could advise the owners of the company. At this point he threatened to have me put in jail if I ever called or step foot in "his" store. Wow, what a world class jerk! I'm left with no dog food, no cat food, no kitty litter and memories of a close encounter with the biggest store manager jerk in my 60 years of existence! Take your business elsewhere, this angry guy managing the store is reason alone to shop elsewhere. After shopping there for 22 years, I'm done!

This store stacks several products on top each other throughout the store. The price tags are placed under neath with a fine print. When this was questioned the manager stated I work in retail, and I read the fine print. Therefore, since I did not read the fine print, the price was what the computer indicated. I believe this is a misleading process by the store and they CEO should not be asking his employees to do this on a daily basis. Fix the problem. If the store is not large enough to maintain items properly then may be time to expand into a larger building.

This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc. I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store. This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience! As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around. I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"

I shop at the pet supplies plus store in Royal Palm Beach, Fl. I shop there once a week for my dog and cats. I always feel welcome and the employees are always friendly. Professional, and knowledgeable. If they don't have what I need, there always willing to order it for me. They go above and beyond to keep their customer happy. Because of this, I will continue to shop here.

Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all. After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it. Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means. Steer clear of this store. It's more drama than it's worth.

The staff is incredibly helpful and friendly in the Purcellville, VA store. As potential future customers trying to narrow down a dog breed, the associate spent time with us answering questions and making suggestions. Will definitely shop here in the future!