Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
101 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Supplies Plus, founded in 1988 in Redford, Michigan in the United States, is a privately held pet supply retailing corporation with a major presence in the US.
Pet Supplies Plus (petsuppliesplus.com) has 101 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
101 approved reviews, newest moderated first
I've been shopping there for years. I order online, receive notice when ready for pickup and they bring it to my car. I've spoke with several on the phone and in the store. They are kind, helpful and courteous. I'm very thankful for all the staff.
By Donna R.
I used to spend almost $200 a month in this store until today I found out that the corporate office took away their military discount. I will never step foot back in there again. And if you care about the men and women who certainly deserve this discount will cut tirs with them. This company should be completely ashamed of their selves ovet this. Obviously you only think about your profit!!!!
By Laurie S.
I was asked if I wanted to use my $10 reward when making a purchase. I asked is there a use by date, do I get to use the remaining balance? Cashier couldn't answer. After the purchase of $2.30 she said it is gone you don't get to use the balance. I will never shop here again
By Amy B.
Shelton, CT store staff and manager are rude especially to the disabled. Refuse to give refund of moldy food with receipt purchased days prior. Generally don't care about customer. Only want money.
By Mary
The staff is rude, mocks people and treats disabled customers poorly.
By Vwal
The Pet supplies plus in Fairview Park OH neglects their animals. They lost a ball python, their fish have ich and are dead. No water in the bearded dragon cage. Emma should be fired and this store shut down!
By Sharlene
Bought 36" bully sticks online. Went to pick them up. 8 were beef and 12 were chicken. Spent a little over $75. The store is 30+ min drive there and another 30+ min drive back. I get home, the beef stick were broke in pieces not in the 36" length and poured into a brown bag grocery sack. Poured the bag out 2 live bugs and 1 dead came out with. Pieced the sticks together because I wondered why they were all broke but the chicken were whole in the 36" lengths. It's because there were only 6 sticks. I paid for 8. Why not just refund me for 2 of them or substitute 2 more chicken. What one of your employees did is stealing and then to try to TRICK a customer into thinking they were getting what they paid for? Not to mention they had some kind of white powdery substance that was spilled on many of the pieces. I have no clue what it is, cleaner, bug spray. I will not feed any of the beef sticks to my dogs. I called the store during open hours. Got voice mail. Left a message. Now I'm going to have to spend an hour to go back to the store to get this resolved. Wasting my gas and my time when they could have handled this situation differently a few different ways. First time making a purchase with this store. I'm not happy. I have pics to support my claim.
By Debbie B.
This was an awful experience. The Sandusky, OH Pet Supplies Plus called the police when they refused to let me use a gift card that was issued for a previous bad experience. I refused to leave until I could get my flea medicine. I was tired of being abused and decided to stand up for abused seniors. If you have an issue with them, they have a list with your name. No apologies. Very upsetting to be banned from a pet supply store for trespassing. I’m 71. Are you kidding me?
By Vicky W.
