PetSmartReviews of petsmart.com

Hi, very unpleasant. Very bad attitude, the girl who is going to serve my dog ​​never arrives on time, very bad attitude of the one who was there, I don't care about losing a client because they have many, but they have many complaints.ooo and the manager sitting in her office looking at her phone and not caring at all this happened at the Kerney PetSmart

Very unprofessional…do not recommend..

It's a terrible experience. I ordered auto-ship orders and only to noticed that there was an additional unauthorized order placed by the website next morning, charging me another visa card that I have not been using for a long time. I called to cancel the order, only being told that it is not possible and I had to return them to the store myself. I decleared that's not acceptable and they simply say there's nothing they can do. They have no one they can call to help me cancel the order. I don't even find a phone number to complain. Worst shopping and customer service experience.

My husband and I are seniors. We are on a fixed income. They charge $450. For x-rays...$67. For an office visit and way to much for medication. We asked if we could pay ½ now and ½ on Friday of $580. And they said no take the dog in Friday then we will not see her today. She had a head injury...they wanted to wait till Friday. BANFIELD is only in it for the money they do not care about your pet at all. Just money they have $ signs in their eyes and vets who do not know nothing. They say our other dog has a skin allergy when he was bitten by chiggers. They have a revolving door of vets...you never see the same one twice. The front office staff, the one who wears the false eyelashes...she is rude! She has a rude mouth and she should be looking for another job! When I approched her on Oct. 15th to ask her a question, it was like I was disturbing her. I got dirty looks from her bat like false eyelashes...it is terrible how management doesn't care what they are hiring. Customer service, vet experience, and cost disgusting! The other vets office we went to charges $40. For the office visit, and $225. For the xray. Petsmarts Banfield are robbers and donot care about your sweet furry family member. Imagine our dog has a head injury and they refused her because of monies...DONOT BRING YOUR PETS HERE!!

your here to see if petsmart is worth it for grooming ??????? been dealing with petjunk for 15 + years . and they did a good job up to the last 2 or 3 years . cj boarder collie has been 3 times always vaccinated ( policy ) i had to prove he was up to date , i brought his certificate on the date of his booked spa day , as i walked in groomer saloon i forgot his certificate in the truck i am slightly disabled / plus cj has 4 acres to run ... so we really do not go for walks ( no need right ) needless to say he isn't use to walking or a leach i asked the piece of rent working there to hold his leach while i get the paperwork , they refused ...... what ???? i would have taken 1 minute . as to 2 ~ 3 minutes . due to there stupidity an argument started . the rental employee said i dont like your attituded , verbal retaliation was in order :) myself and cj are barred from all petsmart locations in ontario . this is what happens when you give the uneducated a gram of authority ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ readers !!!!!! you need toys go to amazon want to wash your pup go to a dog wash station

The customer service team is awful and will tell you anything to get you off of the phone. I called about my dogs prescription that I placed online. They said it took a few days to get ahold of my vet, but it would ship in a couple of days. I called again after a couple of days, and they say they never could get a hold of the vet. 2 days later I called and they said it was approved by the vet, but there is a payment problem. I explained my card was charged and sent them the confirmation email. Called back and they say they havent been able to get a hold of my vet. I sent 2 emails complaining and they never replied. Stay away from ordering your pets medicine online through them. They wont let you speak to the actual Pharmacy so you depend on a middle man to relay wrong information.

I am compelled to express my profound disappointment with a recent grooming experience at PetSmart, which starkly illustrates a troubling disregard for customer care. Our Chihuahua suffered a serious injury to her paw, requiring over an hour at the vet to stop the bleeding—an incident stemming from the groomer's haste to leave early. I received a call at 10:39 AM, asking us to arrive for our 3 PM appointment much earlier than scheduled, simply because the groomer wanted to finish ahead of time. This request placed us in an uncomfortable position of accommodating their staff's needs. Upon dropping off our dog, we noticed her frightened demeanor as she refused to move, only to be dragged along by a lead wrapped around her neck. This alarming behavior should have served as a clear warning sign of the lack of care being exercised. An hour later, we received a distressing call informing us that our dog was at the Animal Hospital and that we needed to come immediately. Upon arrival, we learned that the vet staff was struggling to stop the bleeding and that our dog would require a staple, necessitating removal in a few days. This traumatic experience wasted my only day off. To add insult to injury, the vet spoke to another person waiting—who turned out to be the PetSmart employee who had dropped off our dog—sitting silently and failing to address us during this distressing time. My husband called PetSmart to inquire about responsibility for the vet bills, and while the manager assured us we wouldn’t be charged for the grooming or the vet bills, the damage had already been done. It is evident that the prioritization of customer service has been lost. The needs of PetSmart employees should never come at the expense of the well-being of clients. Our dog is now traumatized and will likely carry this fear into future grooming experiences. PetSmart must reassess its approach to customer care and ensure that the well-being of pets and their owners is prioritized.

PetSmart should be closed! They don't take care of their animals. I am experienced in reptile breeding. They sell their animals way too young, if they have a failure to thrive instead of trying to nurse it back to health they will throw live animals in the dumpster out back. Don't believe me? Watch the YouTube videos!!! They over charge on ball pythons. A normal ball python is available at a reptile expo for $10-$20. PetSmart charges $99! I hear a lot of people say they buy the animals at PetSmart because they feel bad for them. PLEASE STOP DOING THAT! They will just replace the one you buy with more in the same condition! If they want to sell pet supplies that's fine, but they shouldn't be allowed to sell animals.