PetSmartReviews of petsmart.com

I did an online order for prescription product and uploaded the prescription from the vet. I had a $15 coupon for this order. My order was canceled with no explanation other than I needed to contact my vet. I had a valid prescription which they apparently won't take. I tried to do a reorder and it will no longer honor the $15 coupon. Customer service was NO HELP. The only thing they would say was call my vet. They could give me no reason why they would not accept the prescription I uploaded.

Website is diabolically designed. Every time I get items in my cart, the entire website greys itself out. It does lead to me buying my pet food from a local small business though instead. Which also is priced cheaper per can. So it does work out in the end. But this is inefficient.

We attend training classes for our dog at PetSmart NYC. The staff is attentive and courteous. Our trainer is the best. We are in the process of making our pup a REAL service animal. She is learning to alert on medication times and handling panic attacks. This is in addition to learning the skills to be qualified to enter restaurants, stores, medical visits. We began in a puppy class and have worked our way up to preparing for an AKC certification. Kaila G. is our trainer.

I’ve used PetSmart at random locations across the country this year as we travel. I use the app to make appointments for dog grooming. The pet is 12 pounds and short hair. The pet is calm and not dangerous at 7 years old. The issue is the groomers are lazy and irresponsible, don’t follow the orders I pay for. I repeatedly have to inspect the work done and repeatedly make them repeat the work till I’m satisfied. As for the various stores, it’s clearly ignored. Many stores are dirty and falling apart.

Our cashier was so sweet and patient with my mini schnauzer, who can get triggered easily in stores. She took the time to acknowledge him, got him to shake a paw and lay down, and gently redirected him when he got distracted. Her kindness to both of us completely made my day. Thank you for such wonderful, caring service—we’ll definitely be back!

Terrible experience, we went to get a pet fish and they tried to oversell us, and when we asked for a standard goldfish, they said they were only for feeding a bigger animal! Never going again

I took my dog for s bath and haircut but do to how young my dog is only 8 months they cancel the haircut but when ahead and did the bath and brush when I picked up my dog he smelled like a wet dog. And that was not the worse part I have never been treated so bad I felt like I was asking for a free service. The 2 techs that checked me in were more worried about there phone than helping me. That was my first and last time that I will take my dog with them. Very very bad customer service

It’s decent store kinda salty on price and don’t understand why they throw expired pet food away instead of donating to hungry animals they say they donate but u go look in dumpster see all expired fooled and dead animals at time staff ok orders decent customer service fair at times