PetSmartReviews of petsmart.com

Online order for $192 shorted. 10 boxes of cat food paid for. Received 9 in the box, no "short" notice, no invoice adjustment. As my last online order was also short, I videoed opening this one. I have now filed a complaint and will await a response, if any. As this is the second in five orders where I have been shorted, I am wondering if it is more than simple incompetence of shelf pickers (or robots). This review will be taken down if I receive an apology and a refund. If you are reading it, it means they chose not to resolve the issue. I would be very interested to know if this is a common occurrence ad there might be a class action lawyer.

PetSmart 13764 W. bell rd. Surprise, AZ 85374 Is it customary to be sitting on a chair on their personal cell, staring at me for a second, gets up comes to me saying "can you get your dog away from the cat cages" and just walks away ? My dog wasn't harassing the cats. Then walking out I was looking at the groomer area for a minute (yes, I was just standing there taking my time) lady comes out(kinda "authorization" like, I was bothering her" vibes. And I said I'm just looking at the prices, she said "You can see them online " in a rude way and she walks away very fast. Like,,, dang .ok . Obviously they don't want customers. That's cool with me, I'll go to another. Y'all acting like you got so much business, you don't need my $ . Cool .

"Roadie-" Customers should be warned in case they needed a product for their pet's health that it will be shipped with Roadie instead of a reliablef carrier. You will be awaiting the package with no way to track it, only "Expired" listed. You then have to decipher broken english to try and get the order refunded. PetSmart is Smart to eliminate leaving reviews on standard platforms like Google.

I paid $72 plus $20 tip for the worst grooming I’ve ever experienced across all the dogs I’ve had throughout the years dealing with PetSmart. He came back with an obvious unwashed face full of eye buggers. He yelped when I tried to inspect his nails so I’ll have to wait. They are still longer than they should be. No style or perfume. This was my first visit to the Surprise AZ Grand location and will never go back. It’s clear there’s no pride in their work or skills there. I won’t call out the specific groomer, but my dog and I are traumatized. He won’t leave my side which is a first after leaving grooming. I would highly recommend avoiding this location for grooming services unless all you care about is a half-washed dog. Do better PetSmart.

Don't use autoship unless you want to wait a week for your food. First autoship shipped the same day so you would think they'd all be the same but no. There is no way of cancelling it either. Terrible customer service for online orders. I've had to buy 2 small bags while I'm waiting for my autoship to arrive.

Honestly I would give you 0 stars, but I can’t. Yesterday my mom took me and my sister there to buy pets separately for us. We got there at 3 something in the evening, one of the workers that was there kept lecturing us and telling us to buy a tank and a cage that was over $100, something we couldn’t have afforded. I wanted a black angel fish that was only $11.99, he told my mom she had to get a 50 gallon tank, but it would only grow up to 6 inches. He also said we couldn’t put the fish in the tank in the same day, but my mom did it and it didn’t kill the fish. Also, we noticed a fish and a frog dead, not to mention that 2 fish tanks with multiple separate fishes in them were dirty. They do not care about animals lives, they just want your money and to spread lies.

Genuinely so aggravated at the fact that no one in the store or on the phone knows how to handle an online order. If you cant handle getting and making an order for one thing what can you do. seriously so frustrating that they wanted me to wait 4 hours for an order i had already waited 2 hours for. not only that but the in person staff was rude and ignored the problem and instead of trying to problem solve they made me figure it out on my own.

On August 3rd, 2026, I went to the PetSmart in Orillia. I took my dog ​​for a self-service dog wash. When I arrived, the grooming staff were very rude. They didn't charge me and told me they were too busy to take my payment. I bathed my dog ​​and asked for towels to dry him. One of the grooming staff members was very rude and told me they didn't have any towels and that I should either take my dog ​​back wet or use the dryer they had there. I took off an extra shirt I had brought and dried my dog ​​with it. I paid for the service, and while my dog ​​was still wet, I approached the people who were ringing up the store's products and asked why they didn't have towels for the self-service dog wash. They told me they did have towels. I realized that the grooming staff had been mean to me by not giving me towels, as this was the second time it had happened. The previous time, I left my dog ​​wet and went out to buy some. I brought towels to dry him, but one of the girls took them and threw them in the tub… I want to mention these incidents because I'm Hispanic, and I've noticed that the staff at that store are racist… I understand their narrow-mindedness in being racist, but I don't understand the level of evil and perversity they harbor in their minds and souls to take out their racism on my dog… He can't defend himself and he can't speak 😢😢😢😢…. People like that shouldn't and can't work with animals. I wouldn't have the heart to let a dog leave wet after a bath. They are evil, perverse, and vindictive…. Now I'm afraid to go back there to bathe my dog ​​because they might put something in the shampoo or the water… Evil people, be careful with your dogs. Today it was me, tomorrow it could be one of you