PetSmartReviews of petsmart.com

sold me a week old girl guinea pig knowing they should not be seperated from mom before a month. Having to give it goats milk with water because hes not even weined yet!!!!!!! cant eat solid food. you should be ashamed. terrible terrible people

I am reviewing based on their products and website. I have no issue with their products nor shipping. It's been a great experience to purchase items from them. I would definitely recommend them

Their website says fast shipping in 2 days. I placed an order and was told it will come Thursday which will make it a week since i placed the order.

Terrible for grooming. Multiple deaths of people’s pets or harm done to the pet. My one friend had a huge issue and 1000$$$ in medical bills. I did see and hear first hand. They’re EXCUSES are pathetic. I had switched cat foods slowly introducing the new “top notch” kind. My cat died. The brand had had a recall prior to my purchase and they failed to pull the food off the shelves. Highly do NOT recommend unless you want to be unsatisfied or leave with a pet that’ll die unexpectedly. Awful awful place.

They just rip you off . They have a very unprofessional groomers. Stay away if you can

Ordered $400 bird cage online, ABSOLUTE NIGHTMARE. First, was screwed out of 20% off because the coupon wasn't valid online. Called customer service to see what they would do instead. I was essentially told tough $#;!. Fine. Place order on 2/3. (It was still cheaper than everywhere else). Shows as pending charge, then disappears on 2/5. Cage shows up on 2/7. Surprise! Determine cage is much larger than I imagined, wish to return, but can't-I still haven't been charged, therefore I have no receipt. Much too large for me to carry and won't fit in my car. So I wait. And wait. And wait. Nothing happens. By 2/21, STILL no charge, no receipt, no ability to return. I start calling customer service. SIX $&@#?!? calls to request a a return label, promised would not be charged. Lo and behold, 2/23, charged! MORE calls to get a label. Finally receive on 3/1. Ship out on 3/3. By 3/12, no refund, no notice boxes received, nothing. Another call. PetSmart claimed I only sent 1 box and asked if I was going to send box 2. What the F am I going to do with HALF A CAGE?!?!?!? PetSmart says to call FedEx, who are just as incompetent claiming they picked up and sent 19 boxes, but have no clue where box #2 is. God forbid PetSmart does anything customer centric. NEVER AGAIN. NEVER.

Took my dog to get groomed last week, and now we had to take him to the vet. He has a bad rash on his groin and bum. Think they shaved him to close, and now he's stuck wearing a cone and on antibiotics for his infection. Guess I'll be looking for a new groomer.

Been taking my dogs to Petsmart grooming for over 14 years . Drop dog off one day , come back and the bill is $150 .. What 🤯 It’s usually $85 to $95 , manager tells me he was really bad . My dog is a house dog that only goes out to do his business. Now I am blocked from booking a appointment on phone app, have to call and take with manager to book a grooming appointment.Manager tells me she can only book with a bather now not a real groomer 🤔 . I guess they don’t need my business or care about 10 year plus loyal customers . Just a heads up make sure you get price upfront before leaving your pet ...Good Luck