PetSmartReviews of petsmart.com

Horrible took my dog in awhile ago for hair cut got him they tell us he freaking out to much and he could hurt others dogs and himself be they don’t make the dogs feel safe very pissed will never bring dog again ur better off having a mobile grooming by it more safer and they won’t kill or injure ur dog staff was garbage would not listen to us about r dog and how many years we brought it this in Norwalk ct pos store grooming management beware they care for anything but making money even during this pandemic hope this place will close down and go out of business and all abused pet will be put in a safe place away from these sleeze bags of what u call professional

I had placed an order online to be delivered to my house on the same day. I realized several hours later that I never received an email stating that the order was in. So I went into the store to find out what had happened. I found this very kind young gentleman who was going to help me. He was looking through the online orders for me when all of the sudden this other man came up. He was rude to the guy trying to help me and told him to go work in another area (I found out later that the young gentleman hadn't even clocked in yet and was helping me to just be nice). So I stood there, thinking that this curt man was searching for the order for me when he doesn't even look at me and walks past me and says, "We probably don't have what you ordered in stock." and walks out the front door. So I walked to the back and searched for the items that I originally ordered online in the store. I ended up checking out with the original helpful young man. I asked him the name of the curt man and he informed me of his name. I also asked if he was the Manager of the store and he said he was. The young gentleman apologized for him over and over. I think that a Manager of a store should be a reflection of what customer service is. Tim the Manager apparently needs some refresher courses in Customer Service and how he treats his employees in Mt. Juliet, TN.

Was not pleased with every petsmart that i have gone to. The customer service was ok not the greatest. But my number one problem with petsmart is how they take care of there animals and the well being of them. I've gotten my fish from several petsmarts and every time I go in there, the fish are dead and floating at the top. It is so bad for the other fish because of the toxins the dead one feeds off and contaminates the water. It makes the healthier fish sick and i hate that. I went to the Scarborough one and they had several fish dead and floating in every tank and the workers didnt do anything about it. Im very disappointed how the workers take care of those stores. They honestly should be embarrassed to work for a company that doesn't give a crap about how the animals are taken care of.

Thursday night my dog got sprayed by a skunk. I rushed to PetSmart to buy their odour removal product and was able to get there before they closed (around 8:45 pm). I informed the man in the shop of the situation while staying outside the door, but was told to order it online and pick it up tomorrow morning. We were thankfully able to use a home remedy and with considerable effort were able to get the situation under control without any help from this store. That the employee would not sell me the product even though the store was open and I remained outside the premises due to COVID restrictions is unacceptable. He showed little understanding or appreciation of the urgency of the situation. This is very disappointing for a business that specializes in pet care.

Agree with bad reviews. The only reason I went there was because of a gift card. Then they want your phone # to get the sale price, which, you have to read the fine print. I have other things to do in life, also noticing the amount of tricky fine print on their web-site. :(

My daughter & I went on Black Friday, today, to get a big fish tank, stand and everything to go in it - the total amount for everything would have come to almost $500 after the sale prices. The tank/stand setup was marked from $350 to $175. We spent almost 2 hours in there, one of the associates helped us extensively - he was very knowledgeable and nice. The cashier was also very nice and helpful. While checking out, the tank/stand did not mark down - it was coming up full price. The Manager came over and was super rude, he said it wasn't on sale and said it wasn't marked down. We told him numerous times that the associate who had helped us verbally told us it was $175 and he still said it wasn't marked down. I also said to the cashier that everything on that shelf had a Black Friday mark down tag on it & she said "I know." While we were shopping, the associate that helped us came by and started taking all the Black Friday tags off, he said he was asked to take them off before he left, which is fine, but then the Manager refused to give us the Black Friday price. I also told the Manager that I had said to the cashier that all the tags on that shelf had Black Friday prices & that she had said "I know" - to which he finally said that even if it was marked down that we couldn't get the price because it wasn't supposed to be marked down. He was super rude and didn't care one bit that we spent all that time in there and were going to spend almost $500. Not to mention, that's where my daughter got her other 2 fish tank setups & regularly goes to get her fish supplies. We will not be going to Petsmart anymore. We used to live in NY & there was a really bad flood that killed almost all the pets at the Petsmart there - one of the employees went to try to get the animals out but couldn't get in - because guess what, Petsmart did not care enough to try to get them out - it was all over the news, look it up - Johnson City, NY. We figured that maybe it was a one time terrible thing that happened, regardless of what the news said, so we started going there again here in Delaware, Dover store - apparently that is not the case - terrible management in multiple stores. This company is not worth giving another chance to. I just hope the 2 employees don't get in trouble, it wouldn't surprise me at all if they did.

On November the 14th 2020 I had an appointment scheduled for my Shanticlair with Cassie/ Shanticlair gets the Bath/Full Haircut/ FURminator/ nail grind & Others thing. Due to water issue grooming don't do bath) every time I go I say DO NOT CUT HER TAIL DO NOT CUT HER TAIL I took her & rushing to go out of town picked her up & dropped her off home left! I got home Sunday & I looked at my baby & I'm like what hell kind cut style she do I'm confused hair wasn't cut her belly was shaved from her breast area down and everything else was left just the same way I brought her in okay so that was $55-60 going down the drain for that okay I call she tell me I can't bring her back i have to wait a week. DON'T KNOW WHY I HAVE WAIT WEEK TO GET HER HAIR CUT CORRECTLY & THAT'S WHAT I PAID FOR & IT DIDN'T GET DONE! IM PI$$ED OFF So i schedule a an appointment witn Xavier he has groomed her before and I asked when will the store start back bathing dogs & tell him grind on her nails give her a good cut shaver down DO NOT CUT HER TAIL DO NOT CUT HER TAIL I repeat it! Everytime I go in i tell who ever checks me in DO NOT CUT HER TAIL DO NOT CUT HER TAIL I dropped her off i didn't go far cause this store doesn't bath dogs due to water issue in Lake Jackson,Tx so I go and I pick my dog up and she walking in & In my head i want go off HER TAIL IS CUT I don't understand it I'm PAYING FOR A SERVICE & I ASKED REQUESTED I SAID DO NOT CUT HER TAIL DO NOT CUT HER TAIL. WHY WHY WHY WHY 11/14/20 I PAID FOR SERVICE & GOT HACK JOB OF CUT & RUDE EMPLOYEE WHEN CALL TO SEE WHY & 11/26/20 $5060 for my dog to get her haircut the correct way FROM HACK CUT SHE GOT 11/14/20 HE CUT HER TAIL both times I get screwed over and I AM BEYOND PISSED I DON'T UNDERSTAND IT I PAID $110.00 FOR 2 HAIRCUT! I WILL PAY WHATEVER I HAVE TO PAY FOR MY SHANTICLAIR. to be fully groomed and taken care of but if I ask you not to cut her tail why would you cut her tail if I ask you to cut her hair shave her down so she won't be looking all wild why is it I can't get that done I don't understand that I have the photos to prove it it makes no sense two weeks $110. out of me and each time my dog haircut is screwed up and this makes no sense I SAY IT EVERY SINGLE time so WHY IS IT TODAY MY Shanticlairs TAIL CUT WHY LAST WEEK WHEN MY Shanticlair GOT A CUT FROM HELL FROM WHOEVER CASSIE this DOESN'T MAKE ANY SENSE AT ALL! ON TOP ALL THAT MY HUSBAND TOLD ME TAKE HER SOMEWHERE ELSE CAUSE ITS GOING HAPPEN & I'M GOING TO BE MAD AGAIN I SAID NO & I schedule her appointment with a groomer who has cut her before & he was right so now Shanticlair tail cut & I have to tell my husband he was right & ALL OF THIS DIDN'T HAVE HAPPEN IF CASSI WOULD . CUT HER THE RIGHT THE 1ST TIME!! I DON'T GET IT!! I HAD 1 ISSUE 1 TIME SHANTICLAIR HAS BEEN HERE MANY TIMES & I HATE TO THINK THE WORST BUT I REALIZE WHY MY SHANTICLAIR MY BABY GOT TREATED LIKE THIS & ALL CLEAR!! THIS MY BABY THIS WILL NEVER NEVER HAPPEN AGAIN I'M BEYOND MAD! $110.00 FOR PI$$ POOR SERVICE & I HAVE ALL PICTURES & MY DOG FOR PROOF

Horrible customer service. Castle Hills Leesville. And the groomer Abby was really rude. Didn't like how she did my Yorkie. Don't recommend this person