PetSmartReviews of petsmart.com

My dog is a 9yr old long haired GS . She is docile and people / dog friendly . It was suggested I not bring her back for services because “ she dosent want to stand up long enough “ to finish being brushed . I have an awful feeling she was afraid due to the treatment she was receiving , therefore was cowering . Hopeful I am wrong .i would not take any dog there if it was free. My bill was $145.00 !

The Petsmart in Apache Junction Az. Is overpriced on all there pet food and pet treats more than Walmart, Frys or Chewy by more than $2-3 dollars.They have expired products on the shelves and never update the sales tags on the shelves when expired.

My Yorkie, Lexie had her Spring cut today with Danielle at the Millsboro store. Lexie looked so adorable afterwards compared to the raggedy look she arrived in today. I cannot thank Danielle enough for Lexie looking so cute. 😄

I had one of the worst customer services of my lifetime today at the Reston, VA PetSmart Grooming center. I arrived and greeted the person at the desk saying I was there for my cats' nail trim and apologized for being late. There were 4 people in the room and they all stood silent. Mind you, only one animal was being groomed when I was there. Finally, after silence for a minute, the woman said "we can't do it as you are late". I was 8 minutes late. Silence for another minute or two. I commented that most places have a grace period of 10 minutes and explained that I had trouble rounding them up. Again, silence. Finally, an older woman who I'm guessing is the only one who does nail trims for cats, made a comment to the girl at the desk saying use 15. It was after several minutes of silence and NOT addressing me that she came up to the front and finally said, who is going first. I could barely speak at that point as I was so shocked by the rudeness of the entire staff. I will never again set foot in the Reston PetSmart and I certainly will never use their grooming services again due to the rude staff and poor customer service.

Ridiculous that they shaved my cat I asked my wife to take him in I know she ok it but come on to just shave cats is just stupid that's not grooming good grief I was under the impression of getting him nicely groomed.

if i could put zero stars i would. My black pug Spenser whom is 14 years old has lost most of his vision and has been experiencing difficulties with walking and standing. I and j today brought him to petsmart in Kingston ny where he goes every month to get his nails cut. And usually if he can’t walk they carry him to the table and Back to us. He only weighs 15-20 pounds so they are usually willing to help him out. The people that were in there today were ones that aren’t normally there. And just because he couldn’t walk to their table they would not cut his nails. ( it didn’t help despite the tables closest to their counter was empty they were making him walk to the fare end of the salon. ) He can’t help that his back legs went out from under him. And instead of having a little sympathy for him or giving him another chance to try and walk they turned him away. So much for being pro all animals instead they were a bunch of discriminating heartless human beings. He has two handicaps and because he’s not perfect they turned him away. When I went in and tried to reason with them on helping him to their table . This female staff had to keep repeating to me that she was the manager and it’s not in their rules to carry a pet that he has to walk. I tried to explain that I am on a very fixed income and can’t afford to bring him to a vet to get his nails done that usually they help us out. She kept over talking me repeating what she was saying over and over until I left the salon. Would not listen to me or show compassion for myself and or the disabled animal. I called Petco and the very nice man from their grooming said that they will not make him walk and was more than willing to carry him to their table. Let’s just say that petsmart lost three customers of the store and most importantly the salon. Animal or human no one discriminates against a disability. I have brought him there every month since we moved to the area in February 2023 and have never been so disrespected by the staff.

I am writing to formally express my serious dissatisfaction with the grooming service provided at the PetSmart location at 700 Lawrence Avenue (Yorkdale/Allen Centre area). I have been a customer of this location and have brought my Pomeranian on two previous occasions without any issues. However, during my most recent visit, the service provided by Joey was extremely disappointing and far below the standard one would expect from a professional grooming service. When I picked up my dog, she was still wet, had not been properly brushed, and had loose hair covering her entire body. In addition, she appeared visibly frightened and distressed, which is very unusual for her after grooming appointments. I paid for a bath and brushing service, yet the condition in which my dog was returned clearly indicated that the service was not completed properly. Leaving a dog wet after a grooming appointment is unacceptable and potentially unsafe, particularly for a small breed such as a Pomeranian. Quite frankly, if the dog is returned wet and unbrushed, this is no different than giving the dog a quick rinse at home — which defeats the purpose of paying for a professional grooming service. As a paying customer who trusted your staff with the care of my pet, I find this experience unacceptable and extremely frustrating. For this reason, I respectfully request: • A full refund for the grooming service, and • A complimentary grooming appointment to correct the service that was not properly performed. I also strongly encourage management to review the quality control and supervision of grooming services at this location, as pet owners rely on PetSmart to handle their animals with care, professionalism, and proper grooming standards. I look forward to hearing from management regarding a resolution to this matter.

Horrible Customer Service❗️ ❗️ Horrible Supervisors❗️ I have NEVER, EVER been so disappointed with a Pet Store than other than PET SMART❗️ They lack professionalism, they don’t give a damn about your pets or what the issue is. They lack knowledge of what needs to be done