PetSmartReviews of petsmart.com

PETSMART IS A ANIMAL ABUSING HELL pet smart is evil they abuse animals like for instinct a worker bashed hamsters over a table and killed all except for one witch they throw in a plastic bag. they support pet mills and they ship animals in tiny plastic containers. they abuse and starve animals like a game. THE OWNER OF PET SMART NEEDS TO SEE THIS. NO MORE HURTING ANIMALS. ACT NOW.

Where to begin, after years, decades of using Cherry Hill PetSmart, as a new local in Somers Point I'm saddened to say the store is trash. They botched both of my dogs cuts, kept trying to push a refund, the groomer rushed out before I could get there, the re-do the next day was even worse. I think they just kept my dog for 30 minutes because nothing was done. Jeyme couldn't say you're welcome on the phone not once but 3x. She doesn't know the store managers name, I know they hide information and like to just give refunds. Then I was very upset so I was handed off to the "Long Haired Guy" and Barb. I'm not writing this because I'm furious. They completely missed the mark on why I was so upset. I have internal people at many locations at PetSmart, the internal notes mentioned nothing about why I was upset, rather covering the tracks of the employees and saying I was mean and claiming to be a trainer, well guess what, I am a trainer. Another thought, when a new dog comes in, don't rush. I've never experienced a cut that was finished in 2 hours. My dog has had worse hot spots since your visit. Also you didn't do the bath brush and dry by proper pet smart procedures. Finally, if he wasn't doing well the first try, how come you didn't call me? The next day, if he still wasn't doing well, why didn't you call me? Or ask me to stick around? Or cone him? Or 3 people working the salon, a toy for distraction? Hey let's jump in and help? You'll be hearing from my lawyer. Also, social media didn't follow up with me weeks ago. Put them on blast for the last few days, still not having any follow up. You guys are so screwed. You should have said you're welcome.

In October my husband picked up my dog from pets mart in epping NH. He asked if they give a military discount. The cashier said yes and gave him a 15% discount. Today we went to pick my dog up and my husband asked for the discount again. The cashier said that they don’t give a veteran discount. My husband said that he has received it before. The cashier immediately got very defensive saying that he did not receive a discount because “we adamantly will not give a veteran discount”. At that point we assumed that the person that did it before wasn’t supposed to and we understood that we would not get it today. However the cashier, Jess, was very rude stating that we would never have gotten a discount and told us to prove it. The manager came over and was very nice and apologized. We were upset because we felt we were being called liars and that was uncalled for. I did find the receipt showing my husband received a discount but it just stated that it was a promotion.

Kendra M. of the Truxel Road, Sacramento, grooming salon was beyond rude when I went to check my dog in to the grooming salon on 6/3/22. I believe that was her name. It took me 20 minutes to check in, and no one was ahead of me. I got there at 9:20 for a 9:30 appointment. She didn't want to check me in, so she told me to wait until my groomer came in at 9:30. I waited and the groomer did not come in so Kendra started to check me in again. She told me my dog was there for a bath and brush, and I said no, I asked for the same thing my dog has done every time we've taken her there for years. Kendra couldn't figure things out and, again, had to ask me for my dog's name, but she just kept looking at the computer. She was looking at the wrong dog on the computer the whole time. Finally, my groomer came in and immediately answered the phone and proceeded to help a that customer on the phone. Kendra then told me the other groomer will check me in when she's off the phone. Perplexed, I asked Kendra "Are you done with me? You're not going to check me in?" She said yes. I waited a few minutes while the groomer is still on the phone, and then said "I've been here for 20 mins and I still have to wait for you to help a customer who called 15 minutes after I got here? This is rude" Kendra said "you only have waited 10 minutes. Your appointment was at 9:30." I said "I understand that, but I've been here 20 minutes and you won't check me in and the other groomer is still on the phone. There's no one ahead of me!" Kendra said "no, you've only waited 10 minutes". I was going to leave, but my groomer then hung up the phone and was very helpful. She had no problem figuring out what services I booked my dog for. I will not be returning to the Truxel Road, Sacramento, grooming salon because of Kendra's poor customer service and rude remarks. She is a poor representative of your company!!

Made a grooming appointment online for my dog at what I thought was the Woodfield location, but when I arrived was told that it was made for the Barrington location. I said that was a mistake and I will not take her to Barrington because of previous bad experience. Nobody even looked or touched my dog. When I tried to make a new appointment online, was alerted to call, I called Woodfield and was told dog will not be seen because dog was matted. What a horrible thing to do.

My dog had a 1:45 pm appointment for a bath/brush. Shampoo with conditioner. Was charged $59. This service includes ear cleaning, gland expression, nail trim, paw and sanitary shave. Was told that she would be ready in approximately 2 hours and would be texted. They said they were busy. I called at 4:30 was told that she'd be ready at 5. I ran to get her because we had dinner plans. At first glance, she looked ok but when I got home I realized that she had NONE of the services described above except the bath and brushing. My dog is scheduled for spay surgery and it will be several more weeks before she can be groomed. Her nails are super long, no sanitary or paw shave. She's going to be a mess and they didn't even apologize for not completely grooming her. Instead, they charged me in full and hoped I wouldn't notice. This is fraud and false advertising. I'm going down there tomorrow morning with my pup to request that they either finish grooming her as ADVERTISED or refund all of my money. This was the Santa Rosa CA petsmart on Santa Rosa Avenue. Update: I brought her back the next day but I was first told that I had "only" paid for a bath $59. When I pointed out that my appointment as registered on their website clearly states what they include with that service and my dog had none of it performed. the groomer agreed to do it. Some of it was done in approximately 10 minutes and I received an apology. No ear cleaning, glands or paw scissoring however. I think it's hit or miss on service depending on who you get. Not sure that I can rely on that in the future.

Staff is extremely helpful. They look out for my best interest.

Maybe okay for dog grooming (Idk) but they clearly do not know what they're doing when it comes to treating cats. I took my cat to one Petsmart for grooming and they seemed disorganized but not horrible... cat came back with a haircut that was not at all what I asked for. Stupidly tried again at ANOTHER location with different staff and my cat was acting totally traumatized afterward. I felt so guilty. When I tried to get more info from staff on why he was acting so weird, and if anything had happened, they were rude and dismissive to me. Now we go to a (private) groomer who actually understands cats and my cat loves visits to the groomer.