Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
1,850 reviews
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PetSmart offers the best pet supplies, services, and expertise to help you care for your pets.
PetSmart (petsmart.com) has 1,850 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
1,850 approved reviews, newest moderated first
Took our bichon frise in and he was matted but it could’ve been fixed with scissors and then they decided to use clippers down to a one and there are a few spots where they got too close to the skin. He also came back scared and not acting like himself. They butchered him and this is in Lawton, Oklahoma.
By Nicolette S.
Every time I go to the store there is a ton of discounts
By Sasha E.
Obviously they don't want me as a customer since I can't order anything from the site. Really unprofessional guys and disappointing I have been a happy customer for many years not any more.
By abbie A.
I always use pets mart for my golden retriever grooming here Columbia mo. I paid $90 some to groom and mail and all but this time took over 5 hours and I asked bear cut but wasn’t even close to what I asked and later found out he had few cut under pid. I usually don’t complain for it but this time wasn’t right if it was like $20 or something different but if we have to pay almost 100 for grooming I was expecting more at least close what I order She gave me $5 credit because took long time but I’m not sure if anyone can do what they got requested for it
By Niina P.
Horrible experience at the pace Florida location ive never been discriminated before as I was at this store and I will never set foot in another petsmart and I will make it my mission to tell my story and let others know how the petsmart family treats their customers so poorly and can't even perform the services advertised NEVER SHOP HERE PEOPLE
By Chris S.
Not too sure about all the bad reviews for PetSmart. I've been shopping there for years for my golden retriever and we even get her groomed there sometimes. They have really great healthy options for your pet and really have the best of the best. The only complaint I have are the prices. They are ridiculously expensive.
By Michael B.
Took my dog for nail cut and his nails looks the same If the the groomers are afraid to cut nails then they shouldn’t be a groomer Waste of $15 Am never happy with the service I will not be going back
By Susie Q.
This place sold us two lizards, and both are now dead. They were just babies, and we were not given any feeding information, nor how important their vitamins are. One, our Gecko was given to us with a fatal bone disease. It was very hurtful watching her suffer and die. The bearded dragon died of unknown causes. People, please, learn all about these precious animals before you buy them, and please get them checkups. This PetSmart was the one in Medford Oregon.
By Terry L.
