PetScyReviews of petscy.com

Response from PetScy· Mar 18, 2026

Hello Betty, We couldn't agree more! While we take pride in getting orders out the door quickly, the "True Test" is exactly what you mentioned—a happy, comfortable dog. We’re confident that our ingredients are up to the task, and we can’t wait for you to start seeing those results. Please keep us posted once your pup has had a chance to try them out—we’re rooting for a great outcome! Best, The PetScy Team

Response from PetScy· Mar 18, 2026

Short and sweet—we love it! Our goal is to make the ordering process as simple as possible and get your delivery to your door without delay. Thank you for the feedback and for choosing PetScy! Best, The PetScy Team

Response from PetScy· Mar 12, 2026

Hello Shelia, Wow, three big dogs! That’s a lot of love (and a lot of chews!). We are so happy to hear that your pack is enjoying the variety, and we’ll be sure to tell the team to keep that "extra fast" processing moving for you. It sounds like the bacon flavor is the big winner at your house—we’re just glad we can help keep your fur babies happy, healthy, and excited for treat time. Thank you for being such a wonderful part of the PetScy family! Best, The PetScy Team

Response from PetScy· Mar 12, 2026

Hello JDS, We’re glad to hear it! "Smooth" is exactly what we aim for with every order. Thank you for the feedback and for choosing PetScy. Best, The PetScy Team

Response from PetScy· Mar 12, 2026

Hello Becky, You are so very welcome! It makes our day to hear how much you love the variety we offer. We’re just happy to be a part of your journey in taking care of your pup. Thank you for the kind words and for being such a great part of the PetScy family! Best, The PetScy Team

Response from PetScy· Mar 12, 2026

Hello Frank, We’re glad to hear it! We put a lot of work into making the site as simple and intuitive as possible so you can get what you need for your dog and get on with your day. Thanks for the feedback! Best, The PetScy Team

Response from PetScy· Mar 12, 2026

Hello Patricia, That is exactly what we like to hear! We strive to make the ordering process as seamless as possible for our customers. Thank you for the feedback and for choosing PetScy. Best, The PetScy Team

Response from PetScy· Mar 10, 2026

UPDATED REPLY 3.11.26: Hey Linda, Thank you for the update. I do want to mention that you placed a second order on Monday. Im in a rock in a hard spot, as I am holding the order bc i want to make sure you meant to place that second order as the last thing I want to happen is that you receive an order you didnt want. However if that was correct, ill expedite this order so no time was lost. Let me know ASAP if you wanted the second ITch Allergy Plus order? Thank you Chris Founder As the founder of the company, I personally review every Trustpilot review to ensure we are providing the best possible service. I believe your concern may be about shipping time, so I wanted to clarify the timeline. You placed your first order on March 6 at 3 PM (Friday afternoon). Because it was placed later in the day on Friday, it shipped first thing Monday, which is standard for most e-commerce businesses since fulfillment center employees typically do not operate on weekends. That order is currently in transit and expected to arrive by March 11. You also placed a second order on March 9, which was shipped out today. I also want to mention that both the order you placed on Friday and the order you placed yesterday were set up as recurring orders that will ship again 30 days from now. Please let me know if you would like to keep those on a recurring basis or if you would prefer that we change them to a one time purchase. Now that you have the full timeline and can see the weekend was the only delay rather than a service issue, I hope you may consider updating the one star review, as that rating suggests we performed very poorly. If you still feel that orders should ship during the weekend, then I understand leaving the review as it is. For future orders, you may also consider purchasing through Amazon, where faster delivery and weekend shipping are available, though products are typically 10 to 20 percent more expensive due to expedited shipping or weekend fulfillment costs. Chris Founder, PetScy