PetScyReviews of petscy.com

Response from PetScy· Apr 10, 2026

Great to hear. We’re actually introducing a dental powder food topper that we believe may be even more effective. It will cost more, so if the Dental Cleanse is already working well, there’s no need to spend extra. The powder works differently because it provides a mild abrasive effect that helps remove plaque and tartar, which a liquid doesn’t do as effectively. Appreciate your business, Chris Founder

Response from PetScy· Apr 16, 2026

Hi Linda, We are so happy to hear that! We aim to make the ordering process as transparent and straightforward as possible, so knowing that everything was clear and easy for you is wonderful feedback. Thank you for choosing us! Best regards, PetScy Support

Response from PetScy· Apr 10, 2026

Hello Billie, I’m sorry for your experience. I’m the founder, and I personally review all Trustpilot feedback to ensure everything runs smoothly. Our records show that on March 11, the customer logged into the portal to cancel your subscription. During that process, you were offered a one-time discount to continue for two more months, which was accepted by the customer. Because of that, the subscription was not canceled, and a new order was scheduled 30 days later, which processed on Wednesday. Does that sound familiar? I’m happy to provide a screenshot of the full timeline if that would be helpful. Regarding order #393421, that was your November order. On December 18, you contacted support and requested to push it back a couple of months. Then, on March 11, instead of canceling, you accepted the two-month discounted offer. We do not issue cancellation confirmation numbers, so the number you’re referencing is likely the order number you saw while managing your subscription. I also checked our phone records and did not see any calls from the number we have on file ending in *900 in the month of March. We didnt have any numbers that called with the area code. That said, I want to make sure this is resolved for you. We can send you a return label for this order if you would like to return it for a refund. Please let me know if this aligns with your experience or if something seems off. I’m happy to help further. Chris Founder

Response from PetScy· Apr 10, 2026

Hello Billie, I’m sorry for your experience. I’m the founder, and I personally review all Trustpilot feedback to ensure everything runs smoothly. Our records show that on March 11, the customer logged into the portal to cancel your subscription. During that process, you were offered a one-time discount to continue for two more months, which was accepted by the customer. Because of that, the subscription was not canceled, and a new order was scheduled 30 days later, which processed on Wednesday. Does that sound familiar? I’m happy to provide a screenshot of the full timeline if that would be helpful. Regarding order #393421, that was your November order. On December 18, you contacted support and requested to push it back a couple of months. Then, on March 11, instead of canceling, you accepted the two-month discounted offer. We do not issue cancellation confirmation numbers, so the number you’re referencing is likely the order number you saw while managing your subscription. I also checked our phone records and did not see any calls from the number we have on file ending in *900 in the month of March. We didnt have any numbers that called with the area code. That said, I want to make sure this is resolved for you. We can send you a return label for this order if you would like to return it for a refund. Please let me know if this aligns with your experience or if something seems off. I’m happy to help further. Chris Founder

Response from PetScy· Apr 8, 2026

Hi Leopolda, We’re glad the monthly delivery is making things easier for you! Consistency is key when it comes to seeing the best results, especially as we head into the warmer months. We look forward to hearing how your pet progresses through the summer! Best regards, PetScy Support

Response from PetScy· Apr 8, 2026

Hi Janie, We love hearing that! Our goal is to keep things simple so you can spend less time checking out and more time with your pets. We appreciate you sharing your experience. Best, PetScy