Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
398 reviews
Petro Home ServicesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're America’s #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today!
Petro Home Services (petro.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
398 approved reviews, newest moderated first
Great outfit always dependable
By Dom G.
Response from Petro Home Services· Oct 21, 2026
Dom, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
Service was great & efficient.
By GgKings
Response from Petro Home Services· Oct 21, 2026
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
A thorough service with a dedicated experienced staff in various areas, from AC to Heating systems and oil delivery. I have been with Petro for more 3 decades. Petro is my first choice for AC and Heating.
By DAN D.
Response from Petro Home Services· Oct 21, 2026
Dan, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
Very good service and always profresssion
By Gerry T.
Response from Petro Home Services· Oct 21, 2026
Gerry, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
Punctual and explained everything in understandable terms
By MARSHA D.
Response from Petro Home Services· Oct 21, 2026
Marsha, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
I do not use this company. I changed companies when they were setting my cap at $6.00. Really how many customers did they lose?
By Sheila H.
Response from Petro Home Services· Oct 21, 2026
We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Fuel delivery was seamless!
By Gary
Response from Petro Home Services· Oct 21, 2026
Gary, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
I have been calling Petro Home Services for two consecutive days simply to find out what services are covered under my Premium subscription. Every time I call, I am told that they don't know the answer and that someone will call me back. I am still waiting. This is absolutely unacceptable. I am not asking for anything complicated, just a clear explanation of what I am paying for. What makes this even more frustrating is that I have home renovation work that cannot be completed until I receive this information. Because of their inability to answer such a basic question, my entire project is now on hold. I find it outrageous that a company offering a Premium service cannot even explain what that service includes. What is the point of paying for Premium coverage if nobody can tell you what you are entitled to? Extremely disappointing customer service. **UPDATE OCT 21, 2026** As of today, October 21, I STILL have not received a single phone call from your company. I have already done more than fill out an online form. I personally called your customer service department and spoke with TWO of your employees, neither of whom could answer a basic question about the Premium service I am paying for. At this point, I believe the responsibility is on YOUR company to contact ME, not the other way around. It is absolutely outrageous that I have to keep chasing a company just to find out what my paid subscription covers, while my home renovation project remains on hold. This is beyond unacceptable. The lack of accountability and customer service is simply unbelievable.
By Maria C.
Response from Petro Home Services· Oct 21, 2026
We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
