Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,023 reviews
PetLinkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,023 approved reviews, newest moderated first
Love that our dogs microchip is easy to get on collars
By Shannon
Response from PetLink· Jun 1, 2026
Hi Shannon, thank you for the review! Do you mean the GPS device? The GPS can be attached to a collar :) Thank you, The PetLink Team
So far, very satisfied, thanks for ask
By Vicki V.
Response from PetLink· Jun 1, 2026
Hi Vicki, thank you for the nice review! We wish you and Baxter the best :) Thank you, The PetLink Team
I ordered 2 small dog collars thinking they were not going to be heavy for my 2 dogs, unfortunately, the one I cannot even use for my one dog Charley who is a 4lb Chihuahua. It is too big that it does not even fit her neck and would weigh her down. Her tag that she received from PetLink when she was chipped got destroyed and now I cannot find a tag small enough for her through PetLink. I wish they made a collar small enough for a tiny Chihuahua with her tag number on it.
By Juliann B.
Response from PetLink· Jun 2, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that the small collar was too heavy and large for Charley, and we deeply apologize for the inconvenience caused regarding her PetLink tag. Chihuahuas and other toy breeds often require extra-small or specialized micro-collars. For reference, our smallest option fits neck sizes starting at 11 inches, which is typically much larger than a 4lb Chihuahua's neck (usually around 6 to 8 inches). We always recommend measuring your dog's neck before ordering. Below is our official size chart to help guide future purchases: Official Collar Size ChartSizeNeck Length FitStrap Width Small 11" to 16" long 5/8" wide Medium 14" to 20" long 3/4" wide Large 18" to 26" long 1" wide Please reach out to our support team at [email protected] with any questions.
I love the shirt I ordered.
By Gloria M.
Response from PetLink· Jun 1, 2026
Hi Gloria, thank you so much for the great review! Our shirts are so fun. we're glad you love it. We wish you the best :) Thank you, The PetLink Team
Collar and ID tag came as specified in a reasonable amount of time.
By Prefer not to use my N.
Response from PetLink· May 29, 2026
Hi there, thank you for the nice review! We wish you and your pets the best :) Thank you, The PetLink Team
Simple, trust worthy, peace of mind
By Douglas O.
Response from PetLink· May 29, 2026
Hi Douglas, thank you for the great review! We hope that you never have to use our service, but if you do, we're here to support you! We wish you and your pets the best :) Thank you, The PetLink Team
Easy to use the GPS and has nice features. It is really reliable in tracking me and Lilo. When we are together or apart. I love the energy savings mode. I have created one in all of the places she spends time in and that saves battery life. I had it for over a year great product. I got it because we had recently adopted her and we were traveling with her and I wanted a way to track her if she got loose.
By Valerie C.
Response from PetLink· May 28, 2026
Hi Valerie, thank you for the great review! We wish you and your pet the best with our GPS :) Thank you, The PetLink Team
I spent a long time trying to upload photo. Your website is clunky. Half of it was covered up by orange screen offering help. No wonder. I had to work around this screen as I couldn't figure how to remove it.
By Susan M.
Response from PetLink· May 27, 2026
Hi Susan, We are sorry for the frustrating experience you had while trying to upload your photo. We apologize for the help screen getting in your way. We are actively working on improving our website's layout and user experience. We would love to make sure your issue is resolved and help you get that photo uploaded. Please reach out to our support team directly at [email protected] and we will be happy to assist you personally.
