Superior quality
All the PETKIT items I’ve purchased have been superior quality. All are easy to use & effective. Shipping is quick & packaging is secure.
By Micknan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
347 approved reviews, newest moderated first
All the PETKIT items I’ve purchased have been superior quality. All are easy to use & effective. Shipping is quick & packaging is secure.
By Micknan
Best customer service and technical support. They are very responsive and helpful.
By yada A.
It took 2 weeks to arrive. Way longer than expected delivery date. They tried telling me it’s because I ordered on a Friday. It still should not take 2 weeks.
By KB
Response from PETKIT· Oct 22, 2026
Dear Customer, We’re sorry your order took longer than expected to arrive. Your order was placed on a Friday, and our standard processing time is 1–2 business days. Since orders are not shipped or delivered on weekends or carrier holidays, this may have affected the delivery timeline. We understand the importance of receiving orders on time and apologize that the wait was longer than anticipated. We’re glad to see that your order has now been delivered, and we appreciate your patience. – The PETKIT Team
Petkit has an outstanding selection of products geared around providing the utmost in pet care. Ordering items on the website was a breeze.
By Patricia
We received it very quickly! It was simple to set up and to open an account through the app.It has been working perfectly and even the cat is impressed. Edit: We’ve had the box for a couple of months now and have 2 cats. It continues to work extremely well, is easy to clean and really removes odor dramatically. We highly recommend.
By Drew
I regret ever buying form PetKit. Truly the worst company and worst customer service. The CEO should quit.
By Sean
Response from PETKIT· Oct 13, 2026
Dear Sean, We’re truly sorry to hear how disappointed you are with your experience with PETKIT. This is not the experience we want our customers to have, and we take your feedback seriously. We’d appreciate the opportunity to better understand what happened and address your concerns. Please contact us at [email protected] or through the Live Chat in the PETKIT App so our team can assist you directly. – The PETKIT Team
I love this machine. Easy setup and love the deodorization feature. I kicked my Litter Robot to the curb. Excellent product and way less messy cleanup.
By Paul K.
So far set up was easy to do. PetKit came as promised and was easy to unpack. I was impressed with the quality of the product and hopefully it will run for a long time. I'm considering getting another one depending on how my cats use this one compared to other automated cat pans currently owned.
By Adria