I have been a fan of your products for…
I have been a fan of your products for a while. I own two cat fountains and have noticed how much better they are than the competition.
By Lori G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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347 reviews
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PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
347 approved reviews, newest moderated first
I have been a fan of your products for a while. I own two cat fountains and have noticed how much better they are than the competition.
By Lori G.
Customer service was very, very helpful on on my order
By Darein H.
Good product
By Shoujing G.
got the pura max litter box and it works my cat took to it right away
By John R.
Love their products. Always happy with my purchases. App is good even with the basic free level. Really big fan of their brand and hope they keep making quality products. I don't mind spending more money when I know I'm getting something worth it.
By Amber Z.
Petkit scoop litter and notify when I full for replace bag. Down load app to cell phone, notify pet uses and weight of pet.
By GraceW
As with many things purchased online, we did not have any interaction with the company, so I have no first hand knowledge of there customer service. When we ordered, they quickly filled it and got it to Fedex for delivery. This is the second PETKIT product we have purchased. We have the cat food dispenser which we are very pleased with. Easy to set up and monitor even when we are not at home. The second item is the water bowl that is well made with both plastic and stainless steel insert that is the water reservoir. It has a replaceable filter and the water is moving which our cats prefer, in the middle of the drinking dish. We would recommend these products to anyone.
By Tim
Web site was very hard to find what I was looking for.
By Ronald C.
Response from PETKIT· Oct 22, 2026
Dear Ronald, Thank you for your feedback. We’re sorry you had difficulty finding the products you were looking for on our website. You can use the search function to look up products directly by keyword, or browse our collection pages and use the filters to narrow down your options. We appreciate your feedback and will share it with our team as we continue improving the shopping experience. – The PETKIT Team